Ana Clara Bittar

Customer Success Manager with 5+ years of experience in SaaS, digital platforms, and creator ecosystems. I’ve worked with global clients to launch, scale, and monetize digital products, combining strategic thinking with hands-on execution across onboarding, retention, and expansion.

In my most recent role at Passion.io, I managed a portfolio of creators building subscription-based apps, supporting them end-to-end — from product structure and UX to pricing strategy, go-to-market, and app store launches. I worked closely with cross-functional teams (Product, QA, Dev, and Sales) to ensure smooth implementations and strong customer outcomes. I also supported revenue growth through upsells and renewals, while proactively identifying risks and improving customer health.

Before that, I worked with Google (via Teleperformance) managing YouTube partners, helping creators optimize performance, grow engagement, and navigate platform tools. I also have a background in digital marketing and social media, having worked in agencies managing campaigns and launching new products.

I’m Brazilian, currently based in Portugal, and experienced working in fully remote, international environments. I’m fluent in English and Portuguese, and I thrive in roles where I can combine relationship-building with problem-solving and business impact.

Outside of work, I enjoy traveling, creating content, and exploring new cultures. I’m passionate about building meaningful connections — both with customers and within teams — and helping businesses grow in a sustainable, human-centered way.