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Mariana NepomucenoMN
Open to opportunities

Mariana Nepomuceno

@mariananepomuceno

I drive customer retention, expansion, and revenue growth through strategic enterprise partnerships.

Portugal
Message

I'm leading Customer Success at Amplemarket, where I manage strategic accounts, guide executive stakeholders, and coach a dedicated team of CSMs to deliver renewals, expansions, and customer outcomes.

Before this, I led adoption and expansion of Google advertising and web analytics solutions for enterprise eCommerce and B2B technology clients. I partnered with C-level and marketing leaders to identify growth opportunities, optimize ROI, and advance Portugal's digital advertising ecosystem through industry events.

My background also includes performance marketing and account management across paid social, search, email, display, affiliate, video, Google, YouTube, Facebook, and programmatic campaigns. I enjoy turning data into practical customer and business decisions.

Experience

Work history, roles, and key accomplishments

AM
Current

Customer Success Lead

Amplemarket

Jan 2024 - Present (2 years 8 months)

Leads a team of CSMs while managing a personal book of strategic accounts, driving renewals, expansions, and cross-functional escalations. Elevated to Customer Success Lead role, managing and coaching the Dedicated CSM team, setting performance goals, and optimizing team workflows.

Education

Degrees, certifications, and relevant coursework

ES

Escola Superior de Comunicação Social

Bachelor, Marketing & Advertising

2011 - 2014

Bachelor's degree in Marketing & Advertising from Escola Superior de Comunicação Social, completed in 2014.

Tech stack

Software and tools used professionally

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