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@michaelgray
Results-driven technology delivery leader with 20+ years of experience.
With over 20 years of experience in technology delivery and innovation, I am a results-driven leader specializing in Digital Transformation and Intelligent Automation. My career has been marked by a commitment to driving product strategy and application development, ensuring that business-centric solutions are not only identified but also effectively delivered. I excel in fostering collaboration among cross-functional teams, translating complex data-driven insights into actionable business opportunities.
At Canon Business Process Services, I have successfully led initiatives in Intelligent Automation, significantly improving product delivery and vendor relationships. My role as a Senior Manager has allowed me to architect scalable frameworks that enhance operational efficiency, achieving remarkable reductions in implementation times and costs. I take pride in mentoring teams and establishing best practices that promote a culture of excellence and continuous improvement.
Throughout my career, I have been recognized for my ability to align technology solutions with market needs, leading to substantial savings and improved performance metrics for clients. My dedication to innovation and excellence has been acknowledged with awards, and I am passionate about leveraging my expertise to drive future successes in technology and business.
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Work history, roles, and key accomplishments
Canon Business Process Services
Mar 2018 - Mar 2024 (6 years)
Led the design and delivery of Intelligent Automation solutions for BPO clients, improving product lifecycle strategies and vendor relationships. Spearheaded business development and product expansion initiatives, while implementing frameworks that reduced implementation times significantly.
Gray Minds LLC
Sep 2012 - Oct 2017 (5 years 1 month)
Oversaw project management responsibilities for ECM, ERP, SCM, CRM, and ATS solutions across various industries. Ensured on-time deliverables through effective scope management and stakeholder engagement.
PharmaShield LLC
May 2011 - Aug 2012 (1 year 3 months)
Responsible for the implementation and expansion of data analysis products for a pharmaceutical startup, enhancing team efficiency through automation and business intelligence solutions.
Diamond Management & Technology Consultants
Jul 2000 - Feb 2011 (10 years 7 months)
Led a global PeopleSoft Financials/SCM ERP implementation, architecting processes and automations that significantly improved the employee experience across multiple countries.
Degrees, certifications, and relevant coursework
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