Michael Gold

I'm transitioning into IT support after building a strong foundation in analytical thinking, workflow optimization, and service-focused problem-solving across collections, warehouse, and quality-control environments.

At United Collection Bureau, I helped customers establish workable payment plans, de-escalated difficult conversations, analyzed calls for improvement opportunities, and trained new hires on best practices and effective communication.

I've completed the Google IT Support Professional Certificate and Code: You's IT Support Pathway, developing hands-on knowledge of troubleshooting, networking, operating systems, system administration, security, and customer service. I also created an introductory Python project that accepts user input and generates a corresponding output.

My operations background includes managing inventory at Wilscott and performing shipping, assembly, and quality-control work at Zoeller Pump Company. I'm ready to apply my technical training, attention to detail, and practical support mindset in an entry-level technical support or help desk role.