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Captain_Cyan User

@captain_cyanuser

Message

I troubleshoot hardware, software, and user issues for entry-level IT support.

United States

Message

What I'm looking for

I'm seeking an entry-level IT or helpdesk position where I can apply troubleshooting, customer service, and cybersecurity coursework while learning quickly, providing excellent technical support, and contributing to a positive team environment.

I'm a recent Computer Information Systems graduate focused on cybersecurity and entry-level IT/helpdesk support.

Through my CIS coursework, I've built foundational cybersecurity knowledge and hands-on capability with computer hardware, software installation, troubleshooting, Windows, iOS, Android, and basic Python.

As a Walmart Spark Driver, I manage schedules and customer communication while resolving issues professionally. Previously at Bruce's Foodland, I supported customers, maintained inventory, and worked effectively in a fast-paced team environment.

I'm eager to bring my problem-solving, customer service, and technical support skills to a positive IT team.

Experience

Work history, roles, and key accomplishments

Current

Spark Driver

Current

Walmart

Dec 2022 - Present (3 years 8 months)

Ensured timely and accurate delivery of goods to customers, consistently meeting deadlines and maintaining high levels of customer satisfaction. Communicated effectively with customers to provide status updates, confirm order details, and resolve potential issues professionally.

Customer Service Time Management Route Planning Problem Solving