Michael Festus Cudjoe

I am a dedicated customer service specialist with hands-on experience handling inbound and outbound calls, appointment scheduling, data collection, and complaint resolution. I consistently prioritize and multi-task in fast-paced environments to meet personal and business goals.

At Tickled Pink Ent I provided frontline support across inquiries, orders, billing, returns, exchanges and technical issues, gathered customer feedback through surveys, and used insights to improve service. I am known for resolving escalated customer issues promptly and building strong relationships through personalized assistance.

I hold a Bachelor of Arts in English from the University of Cape Coast and am proficient in English (C2). I seek opportunities where I can apply my communication strengths, problem-solving skills, and customer-focus to drive retention and satisfaction.