Open to opportunities

Michael Festus Cudjoe

@michaelfestuscudjoe

Message

Dedicated customer service specialist skilled at resolving escalations and improving customer satisfaction.

Ghana

Message

What I'm looking for

I seek a customer-focused role where I can resolve escalations, improve satisfaction, use feedback to drive service improvements, and grow in responsibility.

I am a dedicated customer service specialist with hands-on experience handling inbound and outbound calls, appointment scheduling, data collection, and complaint resolution. I consistently prioritize and multi-task in fast-paced environments to meet personal and business goals.

At Tickled Pink Ent I provided frontline support across inquiries, orders, billing, returns, exchanges and technical issues, gathered customer feedback through surveys, and used insights to improve service. I am known for resolving escalated customer issues promptly and building strong relationships through personalized assistance.

I hold a Bachelor of Arts in English from the University of Cape Coast and am proficient in English (C2). I seek opportunities where I can apply my communication strengths, problem-solving skills, and customer-focus to drive retention and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Tickled Pink Ent

Aug 2020 - Present (5 years 10 months)

Provided frontline inbound/outbound support, resolved escalated customer complaints in a timely manner, and improved service through feedback-driven process changes.

Inbound Outbound Calling Data Collection Customer Relationship Management