Open to opportunities

Michael Castrignano

@michaelcastrignano

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Eligibility analysis expert with a focus on benefits implementation.

United States

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for professional growth in benefits implementation and data integrity.

I am an Eligibility Analysis Expert with over 10 years of experience in the insurance industry, specializing in Benefits Implementation and Data Integrity. My career has been marked by a proven track record of enhancing system accuracy and fostering strong client relationships. I am recognized for my ability to optimize processes while ensuring compliance with industry standards. My concrete and hands-on approach ensures precise execution, and my composed demeanor fosters trust and reliability among clients and colleagues alike.

Currently, I serve as an Eligibility Analyst at Cigna/New York Life, where I focus on enhancing client data quality through effective benefits implementation. I implement interface feeds for benefits and review test data to ensure accurate client feedback. My previous roles have equipped me with a comprehensive understanding of risk assessment, policy reviews, and client communication, all of which contribute to my ability to deliver results through cautious and predictable strategies.

Experience

Work history, roles, and key accomplishments

Current

Eligibility Analyst

Current

Cigna/New York Life

Jun 2020 - Present (5 years)

Implemented interface feeds for benefits, enhancing client data quality and collaboration. Reviewed test data, ensuring accurate client feedback and improved data integrity.

Data Integrity Client Relationship Management Risk Assessment Customer Satisfaction

Underwriting Account Analyst

Cigna

Jul 2018 - Jun 2020 (1 year 11 months)

Managed Business Travel Accident policy reviews, renewals, and daily administration for group accounts. Facilitated client communication for policy changes, ensuring clarity and satisfaction.

Underwriting Risk Assessment Policy Reviews Client Communication Account Management Customer Satisfaction Data Analysis Process Improvement

Underwriting Account Senior Associate

Cigna

Nov 2015 - Jul 2018 (2 years 8 months)

Reviewed and processed life and disability applications, ensuring compliance with standards. Collaborated with team to maintain processing efficiency and meet company quality benchmarks.

Compliance Quality Team Collaboration Data Entry Risk Management Policy Administration Regulatory Compliance

Universal Banker

Citizens Bank of Pennsylvania

Sep 2013 - Oct 2015 (2 years 1 month)

Opened and processed financial products, enhancing customer satisfaction and loyalty. Delivered personalized banking services, boosting client retention in a dynamic environment.

Customer Satisfaction Customer Retention Financial Products Banking Communication Skills Business Growth Sales Cross Selling Relationship Management

Licensed Insurance Agent

Kemper Direct Insurance

Jan 2011 - Sep 2013 (2 years 8 months)

Conducted initial underwriting for auto and home policies, improving policy accuracy. Advised clients on coverage options, enhancing customer satisfaction and retention.