Open to opportunities

India Daire

@indiadaire

Message

Detail-oriented insurance professional specializing in underwriting support and process improvement.

United States

Message

What I'm looking for

I seek a role supporting underwriting operations where I can improve processes, ensure compliance, manage billing/enrollments, and contribute to system enhancements.

I am a detail-oriented insurance professional with extensive experience in underwriting support, group billing, customer service, and quality assurance. I have coordinated underwriting file setup, participated in systems enhancements and testing, and managed multiple product lines while maintaining compliance with regulatory standards.

Throughout my career I have streamlined billing operations, led data-entry quality initiatives, and delivered high customer satisfaction by resolving complex claims and enrollment issues. I bring strong Microsoft Office skills, process-improvement experience, and a track record of improving accuracy, KPIs, and client relationships.

Experience

Work history, roles, and key accomplishments

Current

Junior Underwriter

Current

ShelterPoint Life Insurance Company

Jan 2023 - Present (2 years 8 months)

Coordinate underwriting file setup and documentation, contribute to system enhancements and testing, and process guaranteed issue and small-group pricing across multiple product lines, improving processing efficiency and reducing errors.

Underwriting Risk Assessment Policy Issuance Systems Testing Compliance Microsoft Office

Group Billing Specialist

ShelterPoint Life Insurance Company

Dec 2019 - Jan 2023 (3 years 1 month)

Streamlined group billing operations by generating and revising invoices, setting up accounts, and managing payments while maintaining broker and policyholder communications to improve billing accuracy and reduce discrepancies.

Invoicing Customer Service Compliance Microsoft Office Payment Processing

Provider/Customer Service Rep

Healthplex Inc.

Mar 2018 - Dec 2019 (1 year 9 months)

Handled high-volume inbound calls resolving member inquiries on dental coverage, claims, and benefits, maintained a 95% satisfaction rate, and investigated claims using NYS dental guidelines to ensure regulatory compliance.

Customer Service Regulatory Compliance Microsoft Office

Data Entry Team Leader

Doc IT Solutions Inc.

Apr 2016 - Mar 2018 (1 year 11 months)

Led data entry and quality assurance efforts, implementing quality control measures that reduced errors and improved data accuracy, and trained new team members to accelerate onboarding and boost productivity by 20%.