Sparkle John

At ManhattanLife Insurance Company, I manage 70+ agent chats and resolve 60+ claims and benefit inquiries daily, researching eligibility, coverage, policy provisions, and supporting documentation.

I review medical documentation, physician statements, and claim records; investigate discrepancies; and coordinate with Claims, Underwriting, and Policy Administration to resolve complex issues. I've maintained a 95% quality score, earned Top Performer recognition, and serve as a subject matter expert who mentors new hires and creates job aids.

My background also includes underwriting support, probate coordination, executive administration, document review, and process-focused operations in high-volume environments.