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michael Carrino

@michaelcarrino

Product Manager at EMPLOY INC. who expanded interview scheduling to bulk workflows for up to 50 candidates and added SMS communications.

United States

Message

At EMPLOY INC., I owned product strategy and multi-quarter roadmaps across B2B SaaS products, turning customer and cross-functional discovery into prioritized product investments. I expanded interview scheduling from single-candidate to bulk scheduling for up to 50 candidates and expanded communications from email to SMS.

I also led delivery of a Career Site Content Management System and worked on churn solutions targeting $3M in retained revenue in 2026. Earlier, I translated customer workflow problems into an automation engine that eliminated manual work and reached 40–50% customer adoption after its MVP release.

Experience

Work history, roles, and key accomplishments

Lead Product Manager

Employ Inc.

Apr 2025 - Jul 2026 (1 year 3 months)

Owned product strategy and multi-quarter roadmaps across multiple B2B SaaS products. Led customer discovery, expanded interview scheduling to bulk scheduling, and delivered a Career Site CMS.

Product Strategy Roadmapping Customer Discovery A B Testing Product Analytics Generative AI Figma Jira Salesforce Pendo Gainsight Tableau Gong Claude ChatGpt

Senior Product Manager

Employ Inc.

Apr 2022 - Mar 2025 (2 years 11 months)

Led product strategy for complex third-party integrations and developed a native electronic signature solution. Prioritized product investments and improved product experiences.

Product Management Integration Agile Development Stakeholder Management Product Analytics User Stories Acceptance Criteria

Product Manager

Employ Inc.

Jan 2020 - Mar 2022 (2 years 2 months)

Led customer discovery and translated findings into an automation engine that achieved 40-50% adoption. Partnered with Engineering to scale the platform to support 100,000 concurrent applications.

Customer Discovery Automation Product Requirements User Stories Backlog Refinement Agile

Senior Implementation Manager

Employ Inc.

Dec 2015 - Dec 2019 (4 years)

Led 25-30 concurrent customer implementations and coordinated cross-functional teams. Designed standardized integrations with SAP, PeopleSoft, and ADP WFN, reducing implementation costs by 50%.

Implementation Management Integration SAP Peoplesoft WFN QA Customer Readiness

Implementation Consultant

Rival

Sep 2012 - Dec 2015 (3 years 3 months)

Led customer implementations and cross-functional project teams, managing requirements, UAT, and pre-go-live activities. Served as a product and integrations SME.

Implementation Project Management UAT Integration Technical Documentation

Team Lead / Dedicated Support Representative

Rival

Sep 2009 - Sep 2012 (3 years)

Supervised a team of 10 responsible for customer support, quality audits, and escalations. Gathered customer requirements for custom solutions and advised on portal and workflow improvements.

Team Leadership Customer Support Quality Audits Resource Planning Customer Requirements