Open to opportunities

Michael Bagon

@michaelbagon

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IT and administrative professional delivering resilient infrastructure and compliant cybersecurity operations.

Ghana

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What I'm looking for

I’m looking for a high-compliance organization where I can combine IT operations with cybersecurity & digital forensics—improving incident response, infrastructure reliability, and clear administrative workflows through measurable, audit-ready results.

I’m an IT and administrative professional with 6+ years of experience across cybersecurity, network infrastructure, IT operations, and contract administration in high-compliance environments, including healthcare and mining (Newmont Corporation). I bring measurable results, including reducing helpdesk response times by 30% and cutting technical support calls by 15% through structured improvements.

In my most recent role as an IT Administrative Officer at Energia RMB Ghana Limited (Newmont), I manage corporate client communications, prepare and submit contract tendering documentation, and generate cost estimates from project data to support competitive submissions. I also process Payment Progress Certificates (PPC) via SAP Ariba Network and maintain structured records to support audit readiness and operational continuity.

Earlier, as an Operations Manager and IT Officer embedded with Newmont Ghana, I oversaw IT infrastructure and daily operations across active project sites and improved productivity and regulatory compliance through digital workflow automation and KPI tracking. I also strengthened business resilience with cloud-based backup and disaster recovery, and I produced network diagrams and documentation to support scaling.

As I pursue my MSc in Cybersecurity & Digital Forensics, I’m deepening my hands-on capability in incident response, digital forensics, and cloud-based systems—using tools like Autopsy and FTK Imager for evidence collection and preservation. I’m motivated by work that combines reliable operations with proactive security, clear documentation, and real-world impact.

Experience

Work history, roles, and key accomplishments

Current

IT Administrative Officer

Current

Energia RMB Ghana Limited

Aug 2025 - Present (10 months)

Managed corporate client communications and ensured accurate, schedule-compliant correspondence with Newmont. Prepared and submitted contract tendering documentation (including BoQs in Excel) and processed SAP Ariba Network Payment Progress Certificates (PPCs) to support timely, compliant payments.

Contract Administration Cost Estimation Procurement Support Payment Progress Certificates (PPC)Excel (BoQ Preparation)Records Management

Operations Manager

Sam Adomako Construction & Engineering Services Ltd

Jun 2023 - Mar 2025 (1 year 9 months)

Oversaw IT infrastructure and daily operations for a Newmont-embedded construction contractor to maintain business continuity across active sites. Automated workflows with KPI tracking, directed procurement and vendor management to reduce operating costs, and improved internal transparency through operational audits and upgraded communications.

IT Operations Management Workflow Automation KPI Tracking Procurement Vendor Management Operational Audits Business Continuity Communication Regulatory Compliance

IT Officer (Construction)

Sam Adomako Construction & Engineering Services Ltd

May 2022 - Jun 2023 (1 year 1 month)

Administered company networks, user accounts, and IT systems to keep downtime consistently low across project sites. Deployed cloud-based backup and disaster recovery, and reduced technical support calls by 15% through optimization of printers, VoIP systems, and end-user device configurations.

Network Administration IT Support VoIP Administration

Network Technician

Dzill IT Solutions

Aug 2021 - Apr 2022 (8 months)

Installed and configured wireless networks and firewalls for multiple small-to-medium clients. Performed LAN/WAN diagnostics, resolved network faults, supported CCTV integrations, and mentored junior technicians on installation procedures and safety protocols.

Wireless Networking Network Faults CCTV Integration network design

IT Officer (Hospital)

Bono Regional Hospital

Sep 2019 - Aug 2021 (1 year 11 months)

Administered clinical IT systems (HAMS, LHIMS), servers, and network switches to support uninterrupted hospital operations. Improved IT helpdesk response times by 30% by implementing structured ticketing, and contributed to a hospital-wide transition to paperless records with supporting backup and disaster recovery protocols.

IT Helpdesk Server Administration Disaster Recovery Paperless Records Support

IT Intern

Ghana Revenue Authority

Jun 2018 - Aug 2018 (2 months)

Processed Tax Identification Numbers (TINs) and issued official documentation while handling high volumes of taxpayer records with accuracy and confidentiality. Assisted with digitizing physical records to improve database accessibility and reduce manual retrieval time.

TIN Processing Confidentiality Database Accessibility Improvement Administrative Support