Michaela User

Worked as Loss Control Administrator at Tecta America Commercial Roofing.

• Managed customer relationships and workflows using CRM systems to ensure clear communication and timely follow-ups
• Assisted with payroll processing in QuickBooks, maintaining accuracy and meeting deadlines
• Prepared detailed estimates using the Xactimate system
• Delivered high-quality customer service by promptly addressing inquiries and resolving issues
• Filed insurance claims, schedul

I took a part time job during the winter as an administrative assistant at the doctor's office. I handled various office tasks, such as scheduling appointments, answering phones, managed patient records, updated medical files and assisted healthcare staff with clerical duties.

● Booked loads and negotiated competitive rates with brokers to optimize profitability and ensure efficient freight movement.
● Managed LTL freight consolidation, effectively combining shipments to reduce costs and maximize load efficiency.
● Conducted track and trace of dispatched shipments, monitoring truck locations in real time and providing updates to stakeholders.
● Prepared and processed al

Studied human behavior, cultural and social dynamics, cross-cultural communication, qualitative research, migration, and psychology. Developed strong skills in understanding people, communication, research, and diverse environments.

FCE level B2

Issued Jul 2016