Rowena DeJesus

Provided daily living assistance, including bathing, dressing, grooming and meal preparation. Administered medications on schedule & monitored for side effects/changes in health status and responded to emergencies. Managed medical appts, transportation & communication with healthcare providers. Offered 24-hour medical/emotional support to promote mental well-being

Provided superior customer care to meet claimants’ needs while demonstrating sensitivity, flexibility and responsiveness. Handled 60–80 daily claimant calls with a 98% accuracy rate in verifying benefits and resolving inquiries, demonstrating strong attention to detail and ability to manage high-volume financial-related transactions.

Managed time-sensitive document reviews across over 50-75 commercial subcontract agreements monthly, ensuring error-free billing setups. Initiated and led weekly cross-functional meetings with Sales, Estimating, and Operations teams to resolve contractor billing and insurance issues.

Co-Authored and published current International Supplier Manual to instruct suppliers how to prepare documentation and freight for shipment. Tracked and processed international freight documentation, leading to 15% fewer billing discrepancies and faster invoice approvals.

Completed a Bachelor of Business Administration with a focus on Business Computer Information Systems and Computer Programming. Gained foundational knowledge in computer systems and programming relevant to business applications.