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@rowenadejesus
Detail-oriented claims customer care associate/contract coordinator with logistics expertise.
I am an experienced Claims Customer Care Associate with a proven track record in providing exceptional customer service and managing high-volume financial transactions. Over the past two years at Lincoln Financial Group, I have successfully handled 60-80 daily claimant calls, achieving a remarkable 98% accuracy rate in verifying benefits and resolving inquiries. My ability to proactively identify documentation gaps has led to a 20% reduction in claim resolution time, showcasing my commitment to efficiency and customer satisfaction.
Prior to my role in claims, I served as a Contract Coordinator at Quality Stone Veneer, where I managed time-sensitive document reviews and negotiated subcontract agreements. My 18+ years experience in international logistics at MSC Industrial Supply further honed my analytical skills, allowing me to streamline processes and improve operational efficiency. I thrive in collaborative environments and am passionate about driving internal process improvements to enhance team performance.
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Work history, roles, and key accomplishments
My Home
Apr 2022 - Apr 2025 (3 years)
Provided daily living assistance, including bathing, dressing, grooming and meal preparation. Administered medications on schedule & monitored for side effects/changes in health status and responded to emergencies. Managed medical appts, transportation & communication with healthcare providers. Offered 24-hour medical/emotional support to promote mental well-being
Lincoln Financial Group
Oct 2022 - Oct 2024 (2 years)
Provided superior customer care to meet claimants’ needs while demonstrating sensitivity, flexibility and responsiveness. Handled 60–80 daily claimant calls with a 98% accuracy rate in verifying benefits and resolving inquiries, demonstrating strong attention to detail and ability to manage high-volume financial-related transactions.
Quality Stone Veneer, Inc.
Nov 2019 - Apr 2022 (2 years 5 months)
Managed time-sensitive document reviews across over 50-75 commercial subcontract agreements monthly, ensuring error-free billing setups. Initiated and led weekly cross-functional meetings with Sales, Estimating, and Operations teams to resolve contractor billing and insurance issues.
MSC Industrial Supply Co.
Mar 2000 - Aug 2019 (19 years 5 months)
Co-Authored and published current International Supplier Manual to instruct suppliers how to prepare documentation and freight for shipment. Tracked and processed international freight documentation, leading to 15% fewer billing discrepancies and faster invoice approvals.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Computer Information Systems/Computer Programming
Completed a Bachelor of Business Administration with a focus on Business Computer Information Systems and Computer Programming. Gained foundational knowledge in computer systems and programming relevant to business applications.
Software and tools used professionally
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