Jessica Hadley

I’m an Operations, Quality Control, and Business Operations professional with 10+ years of experience across office management, accounting, insurance quality assurance, and process improvement. I bring a meticulous auditing mindset to ensure accuracy, fairness, and compliance—especially in complex total-loss scenarios.

In my current Total Loss Quality Control (QC) Specialist role at Mitchell International (Remote), I audit complex Total Loss Valuation reports for U.S. and Canadian insurance carriers with exceptional accuracy. I validate VIN decoding, manufacturer build sheets, trim levels, options, and equipment packages, review comparable vehicle market surveys, and confirm reports meet changing state and provincial insurance regulations.

I also focus on specialty claims—including classic, commercial, exotic, and marine vehicles—identifying discrepancies that could impact valuation accuracy before release. My work is grounded in proactive quality review, clear documentation, and consistent attention to detail.

Previously, I managed full-cycle AP/AR and monthly invoicing totaling $75K–$90K while coordinating 10–15 subcontractors and ~10 active projects each week. I’ve also supported executive leadership through scheduling, reporting, document management, and vendor communications, and I started earlier in roles focused on insurance claim processing, medical billing/compliance documentation, and high-volume accounts payable.