Michaela Therson
@michaelatherson
Detail-oriented professional with a passion for hospitality and customer service.
What I'm looking for
I am a highly motivated individual with a strong work ethic and a passion for hospitality and customer service. Over the years, I have honed my skills in various roles, including as a Lead Barista and Support Worker, where I developed excellent communication and organizational skills. My experience in fast-paced environments has equipped me with the ability to deliver exceptional customer care while maintaining a positive outlook.
In my role as a Lead Barista at Pret A Manger, I not only maintained high hygiene standards but also trained new staff members, fostering a collaborative work environment. My time as a Support Worker allowed me to monitor and adjust care plans, ensuring the well-being of individuals under my care. I am now eager to leverage my skills and experience in a new role that aligns with my passion for helping others and providing outstanding service.
Experience
Work history, roles, and key accomplishments
Independent Travel Agent
Inteletravel
Jan 2024 - Present (1 year 5 months)
Completed educational requirements to become a travel agent. Built clientele, researched destinations, and provided excellent customer service while securing bookings.
Lead Barista
Pret A Manger
Aug 2022 - Jan 2023 (5 months)
Maintained clean and organized cafe workspaces. Trained new staff on coffee-making techniques and built strong customer relationships by recalling names and orders.
Support Worker
Walsingham Group
Sep 2018 - Jun 2020 (1 year 9 months)
Monitored individuals' progress and adjusted care plans to meet health and wellbeing needs. Assisted with personal care activities, promoting positive health and hygiene.
Hospitality Staff Member
Host Hospitality
Nov 2017 - Jan 2023 (5 years 2 months)
Greeted guests upon arrival to create a welcoming atmosphere. Maintained cleanliness in kitchen and food preparation areas using proper sanitizing products. Served high volumes of guests in fast-paced environments while ensuring exceptional customer care.
Education
Degrees, certifications, and relevant coursework
Newman Catholic College
A Levels, General Education
2016 - 2018
Ashcroft High School
GCSEs, General Education
2009 - 2016
Achieved 5 GCSEs including maths and English.
Availability
Location
Authorized to work in
Job categories
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