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Open to opportunities

Michaela Therson

@michaelatherson

Detail-oriented professional with a passion for hospitality and customer service.

United Kingdom

What I'm looking for

I am looking for a role that allows me to utilize my hospitality skills while providing excellent customer service and opportunities for growth.

I am a highly motivated individual with a strong work ethic and a passion for hospitality and customer service. Over the years, I have honed my skills in various roles, including as a Lead Barista and Support Worker, where I developed excellent communication and organizational skills. My experience in fast-paced environments has equipped me with the ability to deliver exceptional customer care while maintaining a positive outlook.

In my role as a Lead Barista at Pret A Manger, I not only maintained high hygiene standards but also trained new staff members, fostering a collaborative work environment. My time as a Support Worker allowed me to monitor and adjust care plans, ensuring the well-being of individuals under my care. I am now eager to leverage my skills and experience in a new role that aligns with my passion for helping others and providing outstanding service.

Experience

Work history, roles, and key accomplishments

HH

Hospitality Staff Member

Host Hospitality

Nov 2017 - Jan 2023 (5 years 2 months)

Greeted guests upon arrival to create a welcoming atmosphere. Maintained cleanliness in kitchen and food preparation areas using proper sanitizing products. Served high volumes of guests in fast-paced environments while ensuring exceptional customer care.

Education

Degrees, certifications, and relevant coursework

NC

Newman Catholic College

A Levels, General Education

2016 - 2018

AS

Ashcroft High School

GCSEs, General Education

2009 - 2016

Achieved 5 GCSEs including maths and English.

Tech stack

Software and tools used professionally

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Michaela Therson - Independent Travel Agent - Inteletravel | Himalayas