Satoko S

Developed and implemented a brand identity strategy, enhancing brand recognition and loyalty. Operated coffee machines, trained staff, and improved customer service through effective complaint resolution.

Managed the coffee section independently, ensuring quality service and cleanliness. Developed skills in multitasking and customer interaction during busy service periods.

Provided superior client service at the front desk, managed phone calls, and maintained accurate client records while assisting office staff.

Handled merchandise with care, resolved customer disputes, and processed flower orders accurately while collaborating with team members.

Oversaw daily operations, managed merchandise planning, and utilized sales techniques to enhance customer relationships, leading to increased sales.

Assisted customers with fashion choices, processed payments, and managed stocktaking duties while handling returns and exchanges.

Adapted to customer needs, prepared coffee with latte art, and maintained cleanliness while managing stock levels and cash handling.

Prepared beverages according to Starbucks standards, trained new staff, and maintained cleanliness while educating customers about coffee blends.

Assisted in language instruction, developed engaging activities, and provided one-on-one tutoring to enhance student language skills.

Provided excellent customer service, managed stress in busy environments, and ensured proper presentation of dishes and table settings.

Completed an online course in Psychological First Aid authorized by Johns Hopkins University.

Completed an Intensive English Language course to enhance language proficiency.

Graduated with a Diploma, focusing on a comprehensive secondary education.