andrew novel
@andrewkanyi
Customer-focused call center professional with IT diploma and international support experience.
KenyaWhat I'm looking for
I am a motivated call center professional with a Diploma in Information Technology and hands-on experience supporting international customers for brands such as JetBlue and Metro by T-Mobile. I bring clear verbal and written communication, problem-solving skills, and a commitment to data privacy.
My background includes roles in customer service, retail management, and IT support where I managed POS and CRM systems, maintained accurate inventory records, and provided hardware and software troubleshooting. I consistently achieved high customer satisfaction scores while handling high-volume inquiries.
During internships I supported ICT infrastructure, configured software and hardware, and assisted with server-room troubleshooting. I also completed a storekeeping internship where I organized stock movement and improved warehouse operations.
I am fluent in English and Swahili, work well in team environments, and seek opportunities where I can leverage my customer service strengths and technical background to create positive client experiences and drive operational improvements.
Experience
Work history, roles, and key accomplishments
Storekeeper Intern
Novel Manufacturing Company
Feb 2025 - Apr 2025 (2 months)
Managed and recorded daily stock movements, organized storage and monitored deliveries, and assisted in improving warehouse operations to streamline inventory accuracy.
Call Center Representative
CCI Kenya
Feb 2024 - Sep 2024 (7 months)
Delivered airline customer support for US-based JetBlue customers, handling high-volume inquiries and resolving flight-related issues while ensuring data privacy and service quality.
Call Center Representative
CCI Kenya
Aug 2022 - Feb 2023 (6 months)
Resolved customer issues for Metro by T-Mobile including billing and account inquiries, maintained accurate CRM records, and achieved high customer satisfaction scores.
ICT Officer (Intern)
Kenyatta National Hospital
Sep 2018 - Dec 2018 (3 months)
Provided IT infrastructure support, configured hardware and software, and assisted troubleshooting efforts in server rooms to maintain hospital systems availability.
Salesperson & Store Manager
MAK DELI Enterprises
Jan 2014 - Dec 2017 (3 years 11 months)
Oversaw POS systems and inventory, delivered customer service and sales support, and maintained accurate stock records to drive store performance from 2014 to 2017.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Highways and Building Technology
Diploma in Information Technology, Information Technology
2017 - 2021
Completed a Diploma in Information Technology with practical training in IT support, networking, and software/hardware troubleshooting.
Loreto Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Completed the Kenya Certificate of Secondary Education with general secondary school curriculum and foundational academic preparation.
Westlands Primary School
Kenya Certificate of Primary Education, Primary Education
2001 - 2009
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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