I am a dedicated and detail-oriented Support Specialist with over 10 years of experience. Throughout my career, I have been eager to create client service procedures, document policies, and standards, and set clear management goals. I have a proven track record of actively maintaining and updating customer accounts, triaging incoming calls, and preparing reports to communicate insights to the management team. I am skilled in quality assurance, database management, and software troubleshooting. Additionally, I have experience in data analysis, decision-making, and sales and technical support.
As a Support Specialist, I have honed my communication skills and developed the ability to multitask effectively. I am proficient in Microsoft Office and Google Suite, and I have a strong background in data entry, data presentation, and reporting. I am a proactive problem solver and a team player, always striving to deliver exceptional customer service and exceed expectations.
