Miatta Massalay

I’m a dedicated Patient Care Coordinator with experience in call center environments and healthcare systems, including Atrium Health and GoHealth Urgent Care. I bring strong communication and care team collaboration to help patients get the right service at the right time.

I handle high-volume inbound and outbound calls while scheduling, rescheduling, and coordinating appointments across multiple departments. I verify insurance eligibility and obtain prior authorizations, ensuring accurate billing processes and reducing access friction.

I document every interaction in EHR systems while maintaining strict HIPAA compliance. I focus on quality assurance—meeting call center KPIs like average handle time, first-call resolution, and patient satisfaction scores.

I also support patient access through registration, intake, and patient flow coordination for both walk-in and virtual care. In fast-paced, metrics-driven settings, I prioritize effectively, resolve inquiries, and support smooth issue routing between patients, providers, and pharmacies.