Sharne Heard

I am a dedicated and compassionate Patient Care Coordinator with extensive experience in healthcare customer service. My journey in this field began as a Nurse Aide, where I developed a strong foundation in patient care and support. Over the years, I have honed my skills in managing patient inquiries, scheduling appointments, and verifying insurance, ensuring seamless communication between patients and healthcare providers.

Currently, I work at Parallon Business Performance Group, where I coordinate patient testing and procedures, ensuring timely care and workflow efficiency. I take pride in my ability to handle high-volume calls, providing assistance with scheduling and insurance inquiries while maintaining accurate records. My commitment to delivering high-quality service has consistently enhanced patient satisfaction and supported clinical teams in fast-paced environments.