Mia Greenhalgh
@miagreenhalgh
Hospitality assistant manager blending service excellence with social media strategy and operations.
United KingdomWhat I'm looking for
I’m currently an Assistant manager and social media manager at The Rose and Lion, where I drive daily operations alongside strategy and planning. I handle financials and performance analysis, and I manage content curation/creation and campaign management to help the business reach its aims.
Before this, I was a Supervisor at The Queens Arms (Fullers) (Heathrow). I led opening and closing, handled cash including declaration and banking, and used the Aztec management system—while also taking on social media management.
My background covers a wide range of front and back of house work, including waitress, bar/waiting staff, floor/bar staff, and food runner and griller duties. Across roles, I’ve consistently delivered customer service, mixed drinks, assisted customers with recommendations and sales, coordinated stations, packed food, and supported inventory and training as an employee trainer.
I bring a commercial mindset and I’m motivated, organised, and strong with time management. I stay calm under pressure in fast-paced environments, and I’m creative about alternative ways of doing things—always aiming to keep standards high and service smooth.
Experience
Work history, roles, and key accomplishments
Social Media Manager
The Rose and Lion
Managed social media strategy and content, including performance analysis and campaign management.
Assistant Manager
The Rose and Lion
Assistant manager role including operations and financial responsibilities.
Social Media Manager
The Queens Arms
Jun 2022 - Aug 2024 (2 years 2 months)
Managed social media responsibilities as part of the role.
Supervisor
The Queens Arms
Jun 2022 - Aug 2024 (2 years 2 months)
Supervised day-to-day operations, including cash handling, opening/closing, and banking activities.
Floor/Bar Staff
The George IV
Mar 2022 - Jul 2022 (4 months)
Worked as floor/bar staff, including mixing drinks and supporting customer needs and recommendations.
Front and back of house role including working as a griller.
Took on employee training responsibilities within front and back of house operations.
Worked as a food runner as part of a front and back of house role.
Temporary back of house role as a food packer.
Temporary back of house coordination role, including working at the coordination station.
Multiskilled Cash Handling
Twickenham Stadium
Oct 2019 - Aug 2020 (10 months)
Handled cash transactions and helped with stock shelving as a multiskilled staff member.
Bar/Waiting Staff
London Pride
Oct 2019 - Aug 2020 (10 months)
Worked as bar and waiting staff in the Heathrow airside London Pride pub.
Waitress
Stork Restaurant
Oct 2019 - Aug 2020 (10 months)
Worked as a waitress at Stork restaurant.
Customer Service Assistant
STM Group
Jun 2019 - Jul 2020 (1 year 1 month)
Provided customer service support in a temporary railway position.
Team Leader
STM Group
Jun 2019 - Jul 2020 (1 year 1 month)
Served as a team leader in a temporary railway role.
Safety and Security
STM Group
Jun 2019 - Jul 2020 (1 year 1 month)
Supported safety and security duties in a temporary railway role.
Runner
Twickenham Stadium
Nov 2017 - Apr 2018 (5 months)
Worked as a runner, handling cash and supporting sales.
Runner
Krispy Kreme
Nov 2017 - Apr 2018 (5 months)
Worked as a runner, handling cash and supporting sales.
Runner
W Hotel
Nov 2017 - Apr 2018 (5 months)
Provided runner support, including mixing drinks and customer service.
Breakfast Assistant
Holiday Inn
Nov 2017 - Apr 2018 (5 months)
Supported the morning breakfast team as a breakfast assistant.
Waitress
Man Vs Food
Jun 2016 - Sep 2016 (3 months)
Worked in front of house, including food running and inventory handling.
Education
Degrees, certifications, and relevant coursework
Ealing, Hammersmith and West London College (Hammersmith)
Level 3 Business (Year 2), Business
2018 - 2019
Grade: Distinction/Distinction*
Completed the second year of Level 3 Business with Distinction/Distinction*.
Ealing, Hammersmith and West London College (Southall)
Level 3 Business (Year 1), Business
2017 - 2018
Grade: Distinction/Distinction/Merit
Completed the first year of Level 3 Business and achieved Distinction/Distinction/Merit.
Ealing, Hammersmith and West London College (Hammersmith)
Functional Skills Mathematics (Level 1), Mathematics
2016 - 2017
Grade: Distinction
Completed Level 1 Functional Skills Mathematics and achieved Distinction.
Ealing, Hammersmith and West London College (Hammersmith)
OCR Technical Diploma (Business) Level 2, Business
2016 - 2017
Grade: Distinction*
Completed a Business Level 2 OCR Technical Diploma and achieved Distinction*.
Kingsley Academy
BTEC/EDLC Level 2 IT, Information Technology (IT)
Grade: Distinction
Completed a Level 2 IT qualification (EDLC IT) and achieved Distinction.
Kingsley Academy
GCSE, GCSE
Grade: C (English Language, English Literature, Humanities, Citizenship, Maths)
Completed GCSEs in English Language, English Literature, Humanities, Citizenship, and Maths, all graded C.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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