Aditya Kumar
@adityakumar36
I lead hospitality operations, launch outlets, and improve customer service, inventory control, and administrative reporting.
United KingdomWhat I'm looking for
I've launched and managed a new Stokes Tea and Coffee outlet in Newark, setting daily routines, service standards, budgeting records, supplier coordination, recruitment, and team coaching. I now support high-volume hospital café operations at One Retail, Compass Group UK&I, managing cash reconciliations, inventory controls, staff training, and health and safety compliance.
Across Amazon India, Taj Group, and Oberoi Group hospitality roles, I've delivered customer support, resolved escalations, coordinated guest services, and maintained accurate operational data. I hold an MBA with Distinction from the University of Lincoln and bring hands-on experience in customer service, administration, and team management.
Experience
Work history, roles, and key accomplishments
Delivered administrative support by managing cash handling and reconciliations, ensuring accurate financial records in a high-volume hospital café. Optimised inventory controls and stock ordering processes to minimise waste and prevent shortages.
Assistant General Manager
Stokes Tea and Coffee
Oct 2024 - Mar 2026 (1 year 5 months)
Launched and managed a new outlet in Newark, establishing daily routines and service standards to ensure operational efficiency. Maintained accurate administrative records for budgeting and cost control, collaborating with suppliers to ensure stock reliability.
Reception Assistant
Charlotte House
Nov 2023 - Oct 2024 (11 months)
Delivered exceptional administrative support by managing late-night check-ins and checkouts, ensuring a friendly and approachable service for guests during overnight hours. Optimised data management through nightly audits, processing payments, and updating reservation systems.
Delivered customer-facing technical support for Amazon devices and controlled smart home devices, ensuring prompt and efficient service. Resolved conflicts and de-escalated customer issues through effective communication and negotiation skills.
Guest Service Executive
Taj Group of Hotels, Resorts, Palaces and Safaris
Jul 2019 - Aug 2020 (1 year 1 month)
Coordinated with multiple departments to ensure seamless service for 29 suite rooms and 34 VIP club floor rooms, enhancing guest satisfaction through effective communication. Delivered personalised butler service to elite guests and club members.
Food & Beverage Assistant
The Oberoi Group of Hotel & Resorts
Jul 2018 - Jul 2019 (1 year)
Resolved guest complaints with a friendly and efficient approach, enhancing overall guest satisfaction through effective communication skills. Delivered food and beverages safely and efficiently, ensuring alignment with guest expectations.
Education
Degrees, certifications, and relevant coursework
University of Lincoln
Master of Business Administration, Business Administration
2023 - 2024
Grade: Distinction
Pursued a Master of Business Administration (MBA) and graduated with Distinction.
Institute of Hotel Management, Kolkata
Bachelor of Science, Hospitality and Hotel Administration
2014 - 2017
Completed a Bachelor of Science in Hospitality and Hotel Administration.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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