Rubel Miah
@rubelmiah
Lead Food Manager focused on driving KPIs, coaching teams, and improving the customer shopping experience.
ZimbabweWhat I'm looking for
I’m a performance-driven retail professional with a strong track record of managing people, staying efficient with time, and delivering tasks to the standard that earns praise from management. I stay calm under pressure, take initiative independently, and work cohesively as part of a team to consistently hit targets.
In my current role as a Lead Food Manager, I run the shop floor department to fulfil business needs at the best possible standard. I partner with senior leadership to improve customer service and the overall shopping experience, while planning and executing seasonal changes and promotional cycles with minimal disruption.
I use data and statistics to understand the bigger picture and aim for a perfect scorecard by achieving all KPIs. I’m accountable for setting team goals within strict timeframes, embedding key values into daily work, and continuously looking for end-to-end improvements.
I also bring second-to-none problem-solving around daily obstacles, staying proactive and seeking feedback/coaching from senior management to keep improving. From delivering compliance audits and stock take procedures to driving team morale and replenishment, I bring practical, hands-on leadership to deliver results.
Experience
Work history, roles, and key accomplishments
Ran the shop-floor department to deliver business needs and improve the in-store customer service and shopping experience with senior leadership. Planned and executed seasonal and promotional changes while using data and KPIs to drive toward a perfect scorecard with minimal disruption.
Deputy Store Manager
B&M Retail
Aug 2022 - Jul 2023 (11 months)
Consistently delivered 20%+ performance against sales targets and supported compliance audits and stock-take procedures. Led a team of 45 to improve customer service and replenishment, helping the store be named in the Top 50 most improved in 2022/2023.
Maintained team morale and took on day-to-day managerial responsibilities in the absence of management, leading a team of 15 colleagues. Resolved store issues such as excess stock to keep back-stock minimal and maximize shelf availability.
Provided excellent customer service by handling queries and resolving problems during opening hours. Earned positive feedback from management through consistent day-to-day support and issue handling.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Science (BSc), Business Management with Marketing
2019 - 2022
Completed a BSc in Business Management with Marketing from September 2019 to June 2022.
Unknown
A Levels, A Levels (English Literature, Economics, Media Studies)
2017 - 2019
Completed A Levels in English Literature, Economics, and Media Studies from September 2017 to July 2019.
Unknown
General Certificate of Secondary Education (GCSE), GCSEs
2012 - 2017
Grade: 8 A* to C (incl. Maths, English, Science)
Achieved 8 GCSEs with grades A* to C, including Maths, English, and Science, from September 2012 to July 2017.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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