Open to opportunities

Mia Dobbs

@miadobbs

Message

I resolve customer and technical service issues across digital systems, delivery, retail, and call center environments.

United States

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve issues, communicate clearly, support dependable service delivery, and contribute to a positive experience in a fast-paced team environment.

I've supported customer-facing digital menu and display systems at STRATACACHE, helping clients and internal teams troubleshoot issues, communicate updates, and maintain dependable service delivery.

Across delivery and retail roles, I've answered customer questions, followed special instructions, resolved concerns professionally, and balanced fast-paced daily workloads with a customer-first approach.

I'm known for clear communication, problem-solving, reliability, and creating positive customer experiences. I also supported the onboarding and guidance of seven new retail associates to strengthen team consistency and service standards.

Experience

Work history, roles, and key accomplishments

Network Operations Specialist

STRATACACHE

Mar 2022 - Feb 2026 (3 years 11 months)

Provided support for customer-facing digital menu and display systems, ensuring accurate information and consistent user experience. Partnered with clients and internal teams to troubleshoot issues and resolve service concerns quickly.

Customer Support Troubleshooting Quality Assurance System Monitoring

Amazon Delivery Driver

Amazon Delivery Service Partner

Nov 2018 - Mar 2021 (2 years 4 months)

Delivered timely, accurate service while providing courteous support to customers in residential and business locations. Managed daily routes efficiently while maintaining productivity and a customer-first approach.

Customer Service Route Management Problem Solving Attention To Detail

Retail Sales Associate

Elder-Beerman

Feb 2016 - May 2018 (2 years 3 months)

Built customer loyalty by delivering friendly, attentive service and contributing to strong sales performance. Supported onboarding and guidance for 7 new associates, improving team consistency and customer service standards.

Customer Service Sales Onboarding Teamwork Store Operations