Mfon James

Your customer acquisition, nurturing, and retention partner is right here.

My name is Mfon James, and I am a B2B Sales Development and Customer Experience Specialist bringing years of high volume customer service experience to growing remote teams.

My career began on the retail frontline, including four years at Shoprite. I handled over 200 customer interactions daily, resolved 20 or more service inquiries every day, and maintained a 95% customer satisfaction rating with 99% transaction accuracy. That fast paced environment taught me active listening, practical problem solving, and how to build immediate trust with people.

Over the years, I expanded those communication skills into remote work. I handle B2B lead generation, CRM management, cold outreach, and customer support. Using platforms like Apollo, LinkedIn Sales Navigator, HubSpot, Pipedrive, and Zendesk, I have built and managed databases of over 2,000 qualified B2B contacts across 35 countries. I focus heavily on clean data and fast response times.

I handle outbound prospecting campaigns and incoming support tickets with the same simple goals, which are clear communication, practical problem solving, and long term customer retention.

I am seeking a full-time remote role as a Customer Support Representative, Sales Support Associate, or Virtual Assistant where I can help your team right away.

I work out of Lagos with a quiet home workspace, dual laptops, noise-canceling headset, and stable high-speed internet. I offer 40 hours of immediate availability across US, UK, Canadian, and global time zones.

Review my portfolio link, or send a message to schedule a quick conversation about how I can support your business today.