Open to opportunities

Martin User

@mezv300

Bilingual Customer Service Agent (English B2) with international experience in guest services, hospitality, and healthcare.

Colombia

Message

What I'm looking for

I’m seeking a remote or on-site bilingual customer service role where I can handle calls, resolve complaints, and support guests or patients with empathy and strong communication. I want a KPI-driven team that values service quality under pressure.

Skilled in handling calls, inquiries, complaints, and problem resolution in high-pressure environments. Strong communication, empathy, and KPI-oriented mindset. Seeking a remote or on-site bilingual customer service role

Experience

Work history, roles, and key accomplishments

Guest Services Associate

Ferrari World

Handled guest inquiries, complaints, and problem resolution in high-traffic environments while maintaining customer satisfaction against performance metrics. Provided clear information and assistance with a KPI-oriented, empathetic approach.

Customer Service Phone Support Complaint Resolution Conflict Resolution Active Listening Multitasking Stress Management KPIs

Fine Dining Waiter

Clap Restaurant

Provided personalized customer service to high-end clientele in a fast-paced, multicultural setting. Managed orders and special requests while supporting customer satisfaction.

Customer Service Order Management Multitasking Communication Teamwork Customer Satisfaction High Pressure Service Attention To Detail

Physiotherapist

Center Neumology Rehabilitation

Delivered patient-centered care with strong communication and empathy during rehabilitation services. Managed patient follow-ups and supported problem-solving through responsible, adaptable practice.

Physiotherapy Communication Empathy Problem Solving Stress Management Time Management Microsoft Office