Open to opportunities

MEURAL OLANG'O

@meuralolango

Message

Customer support and branch operations leader delivering compliant, high-satisfaction service.

Kenya

Message

What I'm looking for

I’m looking for a customer- and compliance-focused role where I can lead teams, handle transactions and records accurately (AML/KYC), resolve escalations, and improve operations through clear communication and process improvements.

I’m a detail-oriented customer support and administrative professional with experience managing 100+ customer interactions daily in regulated financial services. I’m known for maintaining a zero compliance/audit issue record by enforcing strict AML/KYC adherence and internal policy across branch transactions.

As Branch Head at Flex Money Transfer, I lead and supervise a team of 4 branch staff while overseeing daily operations, including cash flow management, reconciliations, and financial reporting. I resolve escalated customer complaints and complex transactions to sustain high client satisfaction, coordinating with senior management on operational strategy, risk management, and branch performance reporting.

Previously as a Retail Sales and Service Officer, I processed money remittance and foreign exchange with full accuracy and policy compliance, verified customer documentation for fraud-free service, and maintained accurate daily transaction records and management reports. I also bring HR experience from Masinde Muliro University of Science and Technology, supporting workforce planning, recruiting, and diversity and inclusion initiatives through compliant records management.

Experience

Work history, roles, and key accomplishments

Current

Branch Head

Current

Flex Money Transfer

May 2026 - Present (1 month)

Supervise a team of 4 and lead daily branch operations, including cash flow management, reconciliations, and financial reporting. Maintained a zero compliance/audit issue record by enforcing AML/KYC and internal policy, and resolved escalated customer complaints and complex transactions.

Team Leadership AML KYC Compliance Cash Handling Reconciliations Transaction Processing Customer Complaint Resolution Financial Reporting Risk Management Conflict Resolution

Retail Sales and Service Officer

Flex Money Transfer

Sep 2024 - Apr 2026 (1 year 7 months)

Processed 100+ customer transactions daily (money remittance and foreign exchange) with full accuracy and policy compliance, while delivering front-line support to 100+ clients per day. Verified customer documentation for KYC/AML requirements and maintained accurate daily records and management reports.

Customer Support Transaction Processing Remittances Foreign Exchange Data Entry Records Management Cross Selling & Compliance

Business Development Assistant

Family Business

Jan 2023 - Aug 2024 (1 year 7 months)

Managed financial records and prepared reports to track daily expenses and revenue, while providing customer service and resolving customer inquiries. Monitored stock levels, coordinated with suppliers to prevent shortages, processed orders, and followed up on outstanding payments while improving operational efficiency.

Records Management Financial Reporting Customer Service Order Processing Supplier Coordination Payment Follow Up Process Improvement Sales Support

Human Resources Assistant

Masinde Muliro University of Science and Technology

May 2021 - Aug 2021 (3 months)

Supported workforce planning, resourcing, placement, and employee relations within the HR department, including recruitment assistance (posting openings, screening resumes, and scheduling interviews). Contributed to diversity and inclusion initiatives and maintained compliant HR records aligned to institutional policy and legal documentation.

Workforce Planning Recruitment support Interview Scheduling HR Policies Employee Relations Diversity And Inclusion Records Management Legal Documentation