Looking for a job

Eva Baru

@evabaru

Customer Support Lead with 3+ yrs in FinTech. Skilled in CRM (Salesforce, Zendesk), compliance, QA & client escalations. Seeking global remote roles.

Kenya

Message

What I'm looking for

I'm looking for opportunities where I can lead operations, support customers, manage financial records and collections, and help improve service delivery and compliance.

At Unifi Africa, I oversee daily branch operations, loan repayment collections, financial reporting, and client service. I manage 40–70 client interactions each day, resolving account inquiries, payment issues, and repayment arrangements.

I reconcile daily banking transactions and cash balances with 100% financial accuracy while maintaining organized client and financial records. I also support staff operations, recruitment, onboarding, and compliance with credit procedures and regulatory requirements.

Previously, I processed 30–50 financial transactions daily as a Loan Consultant and handled 50–80 customer interactions daily as a Call Centre Agent. I've supported billing inquiries, payment processing, collections follow-ups, account updates, and repayment negotiations through phone, email, CRM, and ticketing systems.

My earlier work at Sprinkville Networks and Apollo Agriculture strengthened my administrative support, customer account management, telesales, records management, and remote customer onboarding experience.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Unifi Africa

Jan 2026 - Present (8 months)

Oversee daily branch operations, coordinate loan repayment collections, and supervise staff. Manage 40–70 client interactions daily and ensure 100% financial accuracy in banking transactions.

Operations Management Collections Financial Reporting Staff Supervision CRM Systems Microsoft Office Regulatory Compliance

Loan Consultant

Unifi Africa

Aug 2025 - Dec 2025 (4 months)

Processed 30–50 financial transactions daily, assisted customers with billing and loan repayment inquiries, and verified documentation for loan approvals. Maintained customer records in CRM and educated clients on repayment options.

Financial Transactions Billing Loan Processing Due Diligence CRM Systems Customer Education

Call Centre Agent

Unifi Africa

Jul 2024 - Jul 2025 (1 year)

Handled 50–80 customer interactions daily via phone and email, conducted collections follow-ups, and resolved transaction discrepancies. Used CRM and ticketing systems to log and track cases.

Customer Service Collections CRM Systems Ticketing Systems Payment Processing Communication Skills

Office Administrator & Customer Service Support

Sprinkville Networks Ltd

Sep 2022 - May 2023 (8 months)

Provided administrative and operational support, managed billing inquiries and account updates for over 100 customers, and maintained accurate records. Assisted with reports and customer service operations.

Administrative Support Customer Service Billing Records Management Microsoft Office Communication Skills

Customer Service & Telesales Representative

Apollo Agriculture

Jan 2022 - Aug 2022 (7 months)

Conducted 40+ outbound calls daily to introduce services and convert leads, provided remote customer support, and processed payments. Maintained accurate customer records and documented interactions.

Telesales Customer Service Payment Processing CRM Systems Communication Skills Lead Conversion