Metshafe Ezra

Spearheaded the end-to-end deployment of EKYC hardware and platforms to drive digital onboarding. Led cross-functional teams and partners in delivering scalable digital acquisition solutions. Established governance frameworks, enhancing operational compliance and customer experience.

Opened and managed digital retail shops to align with Safaricom's strategic growth plans. Championed customer-centric service delivery through innovative digital tools. Developed and implemented SOPs and governance models for enhanced compliance.

Launched and coordinated a nationwide EVD distribution model and system implementation covering 60+ partners. Owned the project schedule, risk matrix, and reporting across multiple stakeholders. Developed and led smooth migration from legacy systems to new digital platforms.

Collaborated with banks and fintech to digitize airtime and VAS product distribution. Introduced and launched new digital sales products. Negotiated and enabled third-party partner onboarding on electronic channels.

Expanded telecom sales reach into shopping malls, colleges, pharmacies, and hotels. Promoted digital and physical sales solutions for airtime and device sales. Conducted regular field visits to build partnerships and explore new markets.

Supported nationwide distributors and direct shops in product provisioning and issue resolution. Enhanced efficiency in airtime and SIM card provisioning. Delivered hands-on support for remote and onsite teams.

Delivered exceptional customer support for both consumer and enterprise clients. Advised customers on digital products and telecom services. Ensured high customer satisfaction through effective issue resolution.

Completed a Master of Science degree focusing on advanced topics in computer science. Gained expertise in various computational theories and practical applications.

Obtained a Bachelor of Science degree in Business and Information Systems. Developed a strong foundation in both business principles and information technology.