Open to opportunities

Merry Rose Caporal

@merryrosecaporal

Shopify Customer Support professional skilled in order management, customer service, logistics, and administrative support.

Philippines

Message

What I'm looking for

I’m looking for a long-term remote opportunity in e-commerce customer support, Shopify operations, or administrative support where I can use my experience in customer service, order management, logistics coordination, and documentation while continuing to grow professionally.

E-commerce Customer Support professional with hands-on Shopify experience and a background in logistics, operations, and administrative support. Skilled in order management, customer communication, documentation, and coordination. Seeking long-term remote opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Shopify

Jul 2026 - Present (3 months)

Handle Shopify customer inquiries, orders, tracking, delivery issues, returns, refunds, cancellations, and replacements. Coordinate with suppliers and shipping partners, resolve customer concerns, follow up on open cases, and maintain accurate records.

Operations & Claims Coordinator

F2 Logistics

Oct 2025 - Mar 2026 (5 months)

Coordinated operational concerns, managed shared inboxes, and handled administrative follow-ups. Maintained Excel and Google Sheets trackers for claims and case monitoring. Managed reverse logistics, investigated incidents, prepared root cause reports, developed SOPs, and organized operational records.