I am seeking a collaborative remote role in Customer Succes, Partner Success, Onboarding, or Implementation.
MN
Looking for a job
Merrybride Nwanne
@merrybridenwanne
I am a proactive Customer Success Manager, skilled at solving client issues before they happen and driving revenue growth opportunities.
NigeriaWhat I'm looking for
I'm interested in working as CSM, Account Manager, Implementation Specialist or Onboarding Manager for tech forward startups that value productivity and transparency.
Experience
Work history, roles, and key accomplishments
AD
Customer Representative
Avrilz Desserts
Apr 2020 - Feb 2024 (3 years 10 months)
- Utilised CRM software, tags, profiling, and automated quick response.
- Analysed customer inquiries and updated the FAQ page with data-driven insights to improve customer experience and reduce support queries.
- Optimised support processes, resulting in a 10% reduction in average response time to customer inquiries, exceeding SLA targets.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Forestry & Wildlife Management, Forestry & Wildlife Management
2015 - 2021
Earned a Bachelor of Forestry & Wildlife Management from the University of Port Harcourt (Dec 2015–Nov 2021).
DA
Digital Witch Academy
IT Support Training, IT Support
2025 -
Completed an IT Support training program at Digital Witch Academy (Jan–Feb 2025).
ALX Africa
Virtual Assistant Training Program, Virtual Assistance
2025 -
Completed the Virtual Assistant Training Program at ALX Africa (Apr–Jun 2025), focusing on calendar, inbox, travel, and meeting management.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
50k-100k USD
Job categories
Skills
ZendeskGoogle SuiteWritten CommunicationVerbal CommunicationActive ListeningEmpathyTime ManagementSchedulingCalendar ManagementDocumentationHubSpotFreshdeskIntercomZapierClickUpNotionCalendlyAutomationChurn PreventionRetention StrategyNet Revenue RetentionGross Revenue And Net Revenue RetentionAnnual Recurring Revenue (ARR)Escalations
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