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Merrybride Nwanne

@merrybridenwanne

I am a human capital specialist and proactive virtual assistant improving HR, customer support, and operational efficiency.

Nigeria

Message

What I'm looking for

I am seeking a collaborative remote or hybrid role in HR, virtual assistance, or customer support where I can apply recruitment, onboarding, automation, and process-improvement skills to drive measurable impact and professional growth.

I am a self-starter human capital management specialist with experience across HR, customer support, and virtual assistance. I combine strong communication and time-management skills with hands-on experience in recruitment, onboarding, and support process optimization.

In prior roles I sourced and screened candidates, maintained databases of 150+ candidates and 50+ job boards, and improved customer satisfaction by 35% while reducing response times by 10%. I have trained in IT support and virtual assistance and am proficient with CRMs, automation tools, and project management platforms.

I take a proactive, data-driven approach to improving processes, onboarding, and employee performance measurement. I seek opportunities where I can apply HR and administrative expertise to support team growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

HR Volunteer

Current

AfriLish

Jun 2025 - Present (4 months)

Proactively sourced, screened, and identified qualified candidates to meet organisational needs and created optimized job postings to attract high-quality applicants. Facilitated onboarding, designed performance metrics, and maintained comprehensive employee data to ensure compliance and data integrity.

Candidate Sourcing Job Posting Onboarding Performance Metrics HRIS Recruitment

HR Assistant Intern

Implica Global Inc.

Feb 2024 - Jul 2024 (5 months)

- Sourced and identified qualified candidates through various recruitment tools and platforms.
- Maintained and updated pipelines for 50+ candidates.
- Conducted thorough screenings of applications to assess candidates’ suitability for open roles.

Customer Representative

Avrilz Desserts

Apr 2020 - Feb 2024 (3 years 10 months)

- Utilised CRM software, tags, profiling, and automated quick response.
- Analysed customer inquiries and updated the FAQ page with data-driven insights to improve customer experience and reduce support queries.
- Optimised support processes, resulting in a 10% reduction in average response time to customer inquiries, exceeding SLA targets.