Meron Tefera

My name is Meron Lemma, and I am a dedicated professional currently serving as a Clinic Operation Assistant at Vita Surgical Group in Washington D.C. With a strong background in customer service and operations management, I have honed my skills in handling multi-line phone systems, managing patient inquiries, and leading marketing campaigns to enhance patient engagement. My commitment to delivering comprehensive patient consultations and follow-up care ensures continuity of treatment and satisfaction.

Previously, I worked as a Customer Service Officer at Zemen Bank in Addis Ababa, Ethiopia, where I successfully managed customer accounts and inquiries while promoting banking products to enhance customer retention. My ability to collaborate with teams and resolve issues with tailored solutions has been instrumental in my career. I hold a Master of Business Administration (MBA) with a focus on Finance and Business Management from Bay Atlantic University, where I was awarded the Presidential Award for achieving a 4.0 GPA.