Open to opportunities

Cayezel Baldonado

@cayezelbaldonado

Message

Detail-oriented patient service coordinator with strong administrative skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Patient Service Coordinator with a proven track record in managing appointments and providing exceptional administrative support in a busy medical practice. My experience at Medstar Georgetown Neurology has equipped me with the skills to handle sensitive documents, verify insurance coverage, and maintain patient confidentiality in compliance with HIPAA regulations. I thrive in fast-paced environments and am committed to optimizing efficiency through effective scheduling and communication.

Prior to my current role, I worked as a Cage Cashier at MGM National Harbor, where I honed my customer service skills and adhered to strict security protocols to prevent fraud. My ability to reconcile cash discrepancies and assist patrons with inquiries has further developed my problem-solving skills. Additionally, my experience as a 2nd Manager at Zumiez allowed me to lead a team, manage store operations, and implement strategies for sales growth, showcasing my leadership capabilities.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Coordinator

Current

Medstar Georgetown Neurology

Oct 2023 - Present (1 year 7 months)

Responsible for managing scheduling appointments, handling phone calls, and maintaining calendars to optimize efficiency in a busy medical practice. Provides administrative support by preparing sensitive documents, verifying insurance coverage, and coordinating with healthcare providers for diagnostic testing and referrals while ensuring patient confidentiality in compliance with HIPAA.

Scheduling Administrative Support HIPAA

Cage Cashier

MGM National Harbor

Jul 2023 - Jan 2024 (6 months)

Maintained a balanced cash drawer, reconciled discrepancies, and exchanged foreign currency for customers. Followed strict security protocols to prevent fraud and theft while providing exceptional customer service and operating computerized systems for payment processing.

Customer Service Fraud Prevention Payment Processing

2nd Manager

Zumiez

May 2019 - Mar 2020 (10 months)

Assisted in managing daily store operations, including cash handling, inventory management, and developing sales strategies. Trained and supervised a team of sales associates while implementing loss prevention measures to ensure a safe shopping environment.

Inventory Management Sales Strategy Loss Prevention

Education

Degrees, certifications, and relevant coursework

College of Southern Maryland

Associates of Arts and Science, Art

2020 - 2022

Completed an Associates of Arts and Science degree with a focus on Art. Achieved Dean’s List recognition and earned a Graphic Design Certificate. Participated in exhibitions with photography work shown in the Tony Hungerford Memorial Art Gallery in 2022. Also certified in First Aid, AED, and Adult and Child CPR in 2016.