josiah otu

Responsible for B2B sales activities and client acquisition.

● Delivered exceptional customer service, resolving 95% of inquiries and complaints
within 24 hours, ensuring client satisfaction.
● Strengthened client relationships by achieving a 98% satisfaction rate through
proactive follow-ups on product delivery and services.
● Collaborated with internal teams to streamline communication channels, reducing
resolution time by 20%.
● Identi

Provided customer support through phone, email, and digital communication channels, assisting customers with travel-related inquiries and service requests.

Responded to customer questions regarding bookings, itinerary changes, cancellations, and travel requirements with accurate and timely solutions.

Maintained clear communication with customers by explaining next steps, providing updates, and e

● Oversaw daily operations of the online store, including inventory management and
order fulfillment, achieving a 99% order accuracy rate.
● Implemented SEO and targeted marketing strategies, increasing website traffic by
30% and boosting online sales by 25%.
● Analyzed sales metrics to identify growth opportunities, improving customer
retention rates by 20%.
● Provided regular perform

● Created and managed social media profiles and campaigns, increasing brand
awareness and engagement by 35%.
● Developed targeted strategies for platforms like Facebook, Twitter, Instagram, and
LinkedIn, driving a 25% increase in audience interaction.
● Engaged with audiences through personalized content and timely responses, boosting
follower growth by 20%.

• Assisted in scheduling client consultations and service appointments, ensuring a seamless customer
experience.
• Delivered top-tier customer service, achieving an 85% customer satisfaction rate.
• Identified opportunities for upselling during appointments, increasing transaction value by 15%.
• Trained and mentored 5 new team members on effective client communication and appointment

• Generated and qualified 150 new business leads per quarter through cold calling, email campaigns,
and social media outreach.
• Coordinated appointments between prospects and senior sales representatives, improving conversion rates by 10%.
• Used CRM analytics to prioritize outreach and follow up promptly.
• Played a key role in executing a cold-calling strategy that increased the appoin

• Scheduled and managed an average of 30+ client appointments weekly, optimizing the sales team’s productivity by 20%.
• Built and maintained a pipeline of over 200 qualified leads using CRM tools and outbound outreach
techniques.
• Conducted initial client consultations to assess needs and qualify leads for sales follow-ups.
• Streamlined the appointment booking process through effect

● Developed and executed creative visual concepts for digital and print materials,
increasing client satisfaction by 30%.
● Collaborated with clients to understand design needs, delivering marketing collateral
such as brochures, flyers, and social media graphics.
● Managed multiple design projects simultaneously, ensuring on-time delivery and
meeting 100% of client expectations.

Pursued a Master of Computer Applications with a focus on computer systems networking and telecommunications.

Earned a Bachelor's degree in Business, gaining foundational knowledge in business principles and practices.

Studied computer appreciation and maintenance, gaining practical skills in computer hardware and software.