MSMercy Solomon
@mercysolomon
Experienced technical support representative with a focus on customer service.
United StatesWhat I'm looking for
I am a dedicated technical support professional with over four years of experience in providing exceptional customer service and technical assistance. My journey began as a Student Loan Advisor, where I honed my skills in managing accounts and counseling clients on financial options. This role laid the foundation for my transition into technical support, where I have excelled in resolving complex technical issues and ensuring customer satisfaction.
At Elavon, I played a pivotal role in assisting merchants with the installation of security software and troubleshooting various technical problems. My ability to document support interactions and manage ticketing systems has been instrumental in streamlining processes and enhancing service delivery. I am passionate about leveraging my background in cybersecurity and IT support to contribute to a dynamic team and drive positive outcomes.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Elavon
Aug 2021 - Jun 2022 (10 months)
Provided technical support to merchants by assisting with the installation of security software and resolving service issues. Documented interactions for future reference and managed support requests using ticketing systems, addressing a variety of technical problems for global customers.
Data Entry Customer Service Representative
Supervalu
Feb 2018 - Dec 2019 (1 year 10 months)
Handled commercial account merchandise orders with a focus on accuracy and timeliness. Executed data entry tasks using Microsoft Office Suite and resolved product discrepancies, contributing to enhanced customer satisfaction.
Student Loan Advisor
Nelnet
Jan 2016 - Mar 2018 (2 years 2 months)
Managed student loan accounts, providing guidance on financial aid options and federal programs. Reviewed payment plans based on borrower circumstances and kept borrowers informed about government policy changes.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Arts, Cybersecurity and Information Assurance
Pursuing a Bachelor of Arts in Cybersecurity and Information Assurance, focusing on the principles of cybersecurity and risk management.
MUMetropolitan State University
Bachelor's Degree (in progress), Criminal Justice Studies
Completed 90 credits in Criminal Justice Studies, providing a foundational understanding of the criminal justice system and its processes.
Activate Work IT Boot Camp
Certificate, Cybersecurity
Completed a boot camp focused on Security Fundamentals, gaining essential skills in cybersecurity and information assurance.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Mercy?
You can contact Mercy and 90k+ other talented remote workers on Himalayas.
Message MercyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
