Open to opportunities

mercy samson-atureta

@mercysamson-atureta

Virtual Assistant and Executive Assistant who streamlines schedules, inboxes, and client support to drive customer growth.

Nigeria

Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can manage calendars and inboxes, support executives and customers, qualify leads, and optimize workflows to improve response time, satisfaction, and retention.

I’m a Virtual Assistant with more than 3 years of experience providing executive, administrative, and customer support services in remote and fast-paced environments. I help clients stay organized and responsive by owning calendar management, appointment setting, inbox management, and client communications with high professionalism and accuracy.

I’ve consistently improved operations and customer outcomes—reducing response and turnaround times by 50%, increasing workflow efficiency by 20%, and converting qualified prospects into paying customers through cold calling and lead qualification. From maintaining 100% accurate CRM records to coordinating 20–30+ daily client interactions, I focus on structured workflows, reliable follow-up, and smooth day-to-day execution.

Experience

Work history, roles, and key accomplishments

Administrative Assistant Intern

Nigerian Maritime Administration and Safety Agency (NIMASA)

Jun 2025 - Mar 2026 (9 months)

Improved document retrieval efficiency by 35% by organizing and maintaining 500+ physical and digital records. Coordinated 50+ weekly correspondences and supported 10+ monthly meetings by scheduling appointments, preparing materials, and tracking follow-ups.

Document Management Record Accuracy And Filing Task Management Compliance Documentation

Virtual Assistant (Client Support)

Fame Flavors

Jan 2022 - Oct 2025 (3 years 9 months)

Managed social media content scheduling, captions, and community engagement while handling 20–30+ daily customer inquiries across phone, email, live chat, social media, and CRM, achieving a 95% customer satisfaction rating. Conducted outbound calls and lead qualification—converting 30% of qualified prospects to paying customers—and increased repeat purchases by 25% through appointment setting and

Social Media Management Inbox Management Appointment Scheduling Lead Conversion Community Engagement Workflow Optimization