Mercy Oluka

Engaged in billing and filing of ATC flight plans, prepared operational flight plans, gathered weather reports, and conducted crew briefings as part of training in the aviation sector.

Provided exceptional customer service by assisting passengers with ticketing, reservations, and inquiries while ensuring compliance with aviation safety regulations. Handled customer complaints and collaborated with cross-functional teams to enhance the passenger experience.

Accurately input and updated information into databases, ensuring data integrity. Reviewed and validated data, maintained organized records, and generated reports for management while adhering to data protection policies.

Developed and executed marketing strategies to promote microfinance products. Conducted market research, managed promotional campaigns, and achieved sales targets while ensuring customer engagement and loyalty.

Provided administrative support to senior executives, managed schedules, organized meetings, and prepared reports. Acted as a liaison between executives and stakeholders while maintaining organized office systems.

Input financial data into accounting software, managed invoices, and assisted with account reconciliations. Generated financial reports and provided administrative support to the accounting department.

Earned a Bachelor of Science in Public Administration, studying governance, public policy, and administrative processes.

Completed a National Diploma in Computer Engineering, gaining foundational knowledge and skills in computer systems and engineering principles.

Pursuing a Higher National Diploma in Computer Engineering, focusing on advanced technical skills and practical applications in the field.