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@goodnessnwankwo
Certified professional in Airline Ticketing and Customer Service.
I am a certified professional in Airline Ticketing and Reservation with extensive experience in the travel and cargo industry. My background as an admin and secretary has equipped me with the skills to efficiently handle diverse responsibilities, including coordinating travel arrangements and managing administrative tasks. I pride myself on providing excellent customer service and maintaining organized systems for documentation and communication.
Throughout my career, I have demonstrated my ability to resolve customer inquiries and complaints promptly, ensuring a seamless experience for clients. My role as a Customer Service Representative at Digital Witch Support Community has further honed my skills in customer retention and issue resolution. I am eager to leverage my comprehensive industry knowledge and strong skill set to contribute to a dynamic team in the travel and cargo sector.
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Work history, roles, and key accomplishments
Digital Witch Support Community
Jul 2023 - Oct 2024 (1 year 3 months)
As a Customer Service Representative, I responded to customer inquiries via phone, email, or chat, resolved complaints, provided product information, and maintained accurate records of interactions. I ensured timely and professional communication while processing orders and escalating complex issues when necessary.
Sokodeke Global Travels And Cargo Marine Services
Dec 2018 - Oct 2022 (3 years 10 months)
In my role as Secretary/Admin Officer, I developed travel itineraries, managed executives' calendars, facilitated communication, maintained cargo documentation, and collaborated with logistics teams to monitor shipments. I also responded to client inquiries and sought feedback to improve services.
Degrees, certifications, and relevant coursework
Cyber Security and Ethical Hacking
2024 -
Networking
2023 -
Bachelor of Arts, Airline Ticketing/Reservation & Tourism
2022 -
Studied advanced concepts in airline ticketing, reservation systems, and tourism management.
Software and tools used professionally
You can contact Goodness and 90k+ other talented remote workers on Himalayas.
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