Goodness Nwankwo
@goodnessnwankwo
Certified professional in Airline Ticketing and Customer Service.
What I'm looking for
I am a certified professional in Airline Ticketing and Reservation with extensive experience in the travel and cargo industry. My background as an admin and secretary has equipped me with the skills to efficiently handle diverse responsibilities, including coordinating travel arrangements and managing administrative tasks. I pride myself on providing excellent customer service and maintaining organized systems for documentation and communication.
Throughout my career, I have demonstrated my ability to resolve customer inquiries and complaints promptly, ensuring a seamless experience for clients. My role as a Customer Service Representative at Digital Witch Support Community has further honed my skills in customer retention and issue resolution. I am eager to leverage my comprehensive industry knowledge and strong skill set to contribute to a dynamic team in the travel and cargo sector.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digital Witch Support Community
Jul 2023 - Oct 2024 (1 year 3 months)
As a Customer Service Representative, I responded to customer inquiries via phone, email, or chat, resolved complaints, provided product information, and maintained accurate records of interactions. I ensured timely and professional communication while processing orders and escalating complex issues when necessary.
Secretary/Admin Officer
Sokodeke Global Travels And Cargo Marine Services
Dec 2018 - Oct 2022 (3 years 10 months)
In my role as Secretary/Admin Officer, I developed travel itineraries, managed executives' calendars, facilitated communication, maintained cargo documentation, and collaborated with logistics teams to monitor shipments. I also responded to client inquiries and sought feedback to improve services.
Education
Degrees, certifications, and relevant coursework
Artificial Intelligence Technologies
Cyber Security and Ethical Hacking
2024 -
National Institute of Information Technology
Networking
2023 -
Universal School of Aviation
Bachelor of Arts, Airline Ticketing/Reservation & Tourism
2022 -
Studied advanced concepts in airline ticketing, reservation systems, and tourism management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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