GN
Open to opportunities

Goodness Nwankwo

@goodnessnwankwo

Certified professional in Airline Ticketing and Customer Service.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a certified professional in Airline Ticketing and Reservation with extensive experience in the travel and cargo industry. My background as an admin and secretary has equipped me with the skills to efficiently handle diverse responsibilities, including coordinating travel arrangements and managing administrative tasks. I pride myself on providing excellent customer service and maintaining organized systems for documentation and communication.

Throughout my career, I have demonstrated my ability to resolve customer inquiries and complaints promptly, ensuring a seamless experience for clients. My role as a Customer Service Representative at Digital Witch Support Community has further honed my skills in customer retention and issue resolution. I am eager to leverage my comprehensive industry knowledge and strong skill set to contribute to a dynamic team in the travel and cargo sector.

Experience

Work history, roles, and key accomplishments

DC

Customer Service Representative

Digital Witch Support Community

Jul 2023 - Oct 2024 (1 year 3 months)

As a Customer Service Representative, I responded to customer inquiries via phone, email, or chat, resolved complaints, provided product information, and maintained accurate records of interactions. I ensured timely and professional communication while processing orders and escalating complex issues when necessary.

SS

Secretary/Admin Officer

Sokodeke Global Travels And Cargo Marine Services

Dec 2018 - Oct 2022 (3 years 10 months)

In my role as Secretary/Admin Officer, I developed travel itineraries, managed executives' calendars, facilitated communication, maintained cargo documentation, and collaborated with logistics teams to monitor shipments. I also responded to client inquiries and sought feedback to improve services.

Education

Degrees, certifications, and relevant coursework

AT

Artificial Intelligence Technologies

Cyber Security and Ethical Hacking

2024 -

NT

National Institute of Information Technology

Networking

2023 -

UA

Universal School of Aviation

Bachelor of Arts, Airline Ticketing/Reservation & Tourism

2022 -

Studied advanced concepts in airline ticketing, reservation systems, and tourism management.

Tech stack

Software and tools used professionally

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Goodness Nwankwo - Customer Service Representative - Digital Witch Support Community | Himalayas