MM

Looking for a job

Mercy Muturia

@mercymuturia

I keep executive offices organized, moving priorities forward through disciplined coordination and follow-through.

What I'm looking for

I'm looking for an executive support or coordination role where I can manage priorities, strengthen stakeholder communication, protect confidential information, and ensure commitments are followed through.

At the Teachers Service Commission, I manage the Vice Chairperson's calendar, confidential correspondence, meetings, action trackers, and high-volume inbox to keep strategic priorities moving.

I've also strengthened client relationships at EAICS, Gulf African Bank, and Kopokopo through responsive communication, reporting, follow-up, and problem-solving, including a 95% client satisfaction rating and 70% monthly recovery rate.

Experience

Work history, roles, and key accomplishments

VC

Executive Assistant

V.C Teachers Service Commission

Jul 2020 - Jul 2026 (6 years)

Managed the Vice Chairperson's calendar, coordinated meetings, tracked action items, and handled confidential correspondence with discretion.

Calendar Management Stakeholder Coordination Task Management Confidentiality Email Management Documentation Digital Filing

ES

Client Relations Assistant

East African Institute of Certified Studies

Jan 2020 - Jun 2020 (5 months)

Managed high-volume communications, maintained a 95% client satisfaction rating, and supported student enrollment through end-to-end follow-up.

Communication Skills Customer Service Research Reporting Follow up Enrollment Support

TE

Communications Officer

Taifa Teule Leadership Experience

May 2019 - Jul 2019 (2 months)

Led communication and coordination for a community tree planting initiative, organizing meetings and supporting fundraising efforts.

Communication Skills Coordination Stakeholder Engagement Fundraising Outreach

GB

Retail Officer and Customer Service Representative

Gulf African Bank

Feb 2018 - May 2018 (3 months)

Analyzed payment data, negotiated repayment structures achieving a 70% monthly recovery rate, and conducted branch assessments across 18 locations.

Data Analysis Negotiation Reporting Customer Service Meeting Coordination Workflow Management

KI

Relationship Manager

Kopokopo Inc

Aug 2017 - May 2018 (9 months)

Managed business client relationships, resolved transaction barriers, and drove merchant onboarding for digital payments.

Account Management Customer Relationship Management KYC Digital Payments Sales Customer Support

Education

Degrees, certifications, and relevant coursework

JT

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Strategic Management

2015 - 2019

Grade: Second Class Honours (Upper Division)

Graduated with a Bachelor of Science in Strategic Management with second-class honours (upper division).

MS

Machakos Girls' High School

Kenya Certificate of Secondary Education, General Secondary Education

2011 - 2014

Grade: B-

Attained the Kenya Certificate of Secondary Education (KCSE) with a grade of B-.

Tech stack

Software and tools used professionally

WhatsApp

Zoom

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

40k+ USD

Job categories

Executive Assistant Personal Assistant Administrative Assistant Customer Relations Assistant Relationship Manager Communications Officer

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