Open to opportunities

Mercy Munyambu

@mercymunyambu

Message

Dedicated professional transitioning from hospitality to education.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to support children's development in a positive environment while utilizing my organizational and communication skills.

I am a dedicated and enthusiastic professional with a strong background in early childhood education and hospitality. Currently, I serve as an Assistant Teacher at the International School of Creative Science, where I provide support for early years education and assist with classroom activities. My experience in after-school care has honed my ability to foster positive learning environments and build strong relationships with students, parents, and colleagues.

Prior to my transition into education, I enjoyed a successful career in hospitality, where I developed exceptional communication and organizational skills. My roles as a hostess at Sushi Samba and Kempinski Marsa Malaz allowed me to deliver high-end customer service and enhance guest experiences through effective management and coordination. I am passionate about leveraging my diverse skill set to support educational institutions and contribute positively to children's development.

Experience

Work history, roles, and key accomplishments

Current

Assistant Teacher

Current

International School of Creative Science

Nov 2023 - Present (1 year 7 months)

Providing support for early years education, assisting with classroom activities and lesson delivery. Supervising children during after-school care and handling reception duties, including managing attendance records and parent communications.

Classroom Management Administrative Support

Hostess

Sushi Samba - Waldorf Astoria Lusail

May 2023 - Jul 2023 (2 months)

Delivered high-end customer service, welcoming and seating guests, and efficiently handling reservations. Actively communicated with kitchen and service staff, leading to improved service delivery time.

Customer Service Communication Team Coordination

Hostess/Reservations

Kempinski Marsa Malaz

Dec 2019 - Apr 2023 (3 years 4 months)

Processed guest inquiries for multiple outlets, managed a database of guest information, and promoted special events, contributing to increased repeat customers and event bookings.

Database Management Events Communication Upselling

Waitress

Hamad Bin Khalifa Medical City

Nov 2017 - Nov 2019 (2 years)

Provided personalized service to hospital patients, ensuring timely meal delivery while maintaining hygiene standards and collaborating with medical staff for dietary needs.

Collaboration

Waitress

Riley Falcon Hotel

Aug 2016 - Oct 2017 (1 year 2 months)

Consistently provided exceptional customer service in a busy restaurant environment, assisted in food preparation, and maintained cleanliness in dining areas.

Customer Service

Education

Degrees, certifications, and relevant coursework

International School of Creative Science

Assistant Teacher, Early Childhood Education

2024 -

Activities and societies: Collaborating with teaching staff to create an inclusive, welcoming learning environment.

Providing support for early years education, assisting with classroom activities and lesson delivery. Supervising children during after-school care, ensuring their safety and engagement in activities.