Esther Njoroge
@esthernjoroge2
Experienced hospitality professional focused on front-desk service and customer satisfaction.
KenyaWhat I'm looking for
I am an experienced hospitality professional with a proven track record in reception, customer service, and guest relations across Kenya and the UAE. I consistently prioritize customer satisfaction, efficient payment processing, reservations management, and maintaining safe, clean environments.
My career includes roles as a receptionist and customer service associate where I handled reservations, payments, data entry, guest assistance, and resolving customer queries. I bring attention to detail, clear communication, flexibility, and a friendly, accommodating approach to service.
I hold a Certificate in Hospitality from Hope Vocational Training Institute and secondary education from St. Elizabeth Academy; I am fluent in English and have B1-level German. I seek opportunities to grow professionally while contributing to company success.
Experience
Work history, roles, and key accomplishments
Receptionist
Bejoy Hotel
Jan 2023 - Present (2 years 8 months)
Managed front desk operations including guest check-in/out, reservations, payment processing, and phone handling while ensuring high customer satisfaction.
Customer Service Associate
Pure Health LLC
Sep 2021 - Aug 2022 (11 months)
Handled customer reception, order processing, data entry, payments and resolution of customer queries while responding to reviews to maintain service quality.
Kids Ride Attendant
Big Toys Event Company
Sep 2020 - Aug 2021 (11 months)
Supervised children on rides, assisted with boarding, processed payments, maintained safety of equipment, and ensured cleanliness and guest satisfaction.
Receptionist
Ocean View Nyali Boutique Hotel
Jan 2015 - Dec 2019 (4 years 11 months)
Operated reception duties including guest check-ins, reservations, payments and phone communications while delivering high levels of customer service.
Waitress
Tamtam Hotel
Jan 2011 - Dec 2014 (3 years 11 months)
Provided table service including taking accurate orders, recommending menu items, serving food and beverages, processing payments and maintaining cleanliness.
Education
Degrees, certifications, and relevant coursework
Hope Vocational Training Institute
Certificate in Hospitality, Hospitality
Completed a Certificate in Hospitality focused on practical hospitality and customer service skills.
St. Elizabeth Academy
Certificate of Secondary Education, Secondary Education
2006 - 2009
Completed Certificate of Secondary Education with general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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