Joyce Okal
@joyceokal
Industrious administrative assistant with strong customer service skills.
What I'm looking for
I am an industrious and motivated professional with a diverse skill set that adds value to any team. My experience spans various roles, including administrative assistant, customer service representative, and waitress, allowing me to develop strong communication and problem-solving skills. I thrive in collaborative environments and am dedicated to achieving excellence in every task.
Throughout my career, I have worked in dynamic settings such as Dubai Expo 2020, where I served as a pavilion host and tour guide, and in Qatar as a waitress. My background in the hospitality industry has honed my ability to provide exceptional customer service while managing multiple responsibilities efficiently. I am eager to contribute my skills and experience to a team that values integrity and cooperative governance.
Experience
Work history, roles, and key accomplishments
Waitress and Cashier
Diani Prime Beach Entertainment Beach Hotels
Jan 2024 - Present (1 year 6 months)
Served as a waitress and cashier, managing customer orders and handling transactions efficiently. Ensured a high level of customer satisfaction through prompt and courteous service.
Administrative Assistant
L'atelier Aquafitness Dubai
Jan 2022 - Present (3 years 6 months)
Provided administrative support, managing schedules and coordinating various office tasks. Ensured smooth daily operations and efficient communication within the organization.
Host, Tour Guide, Customer Service
Dubai Expo 2020
Jan 2022 - Present (3 years 6 months)
Served as a Pavilion Host, Tour Guide, and Customer Service representative. Provided information and assistance to visitors, ensuring a positive experience at the expo.
Secretary/Administrator
Ayush International Agency Dubai
Jan 2022 - Present (3 years 6 months)
Managed secretarial and administrative duties, including document preparation and record keeping. Supported office operations and facilitated communication between departments.
Waitress
Nicki Beach Hotel
Jan 2020 - Present (5 years 6 months)
Provided excellent table service to guests, taking orders and ensuring a pleasant dining experience. Managed guest inquiries and maintained a high standard of cleanliness.
Cargo Acceptance Clerk
Freightwings Limited Company
Jan 2019 - Present (6 years 6 months)
Worked as a Cargo Acceptance Clerk, handling documentation and procedures for cargo acceptance. Ensured compliance with regulations and efficient processing of shipments.
Waitress
Jahkata Restaurant
Jan 2017 - Present (8 years 6 months)
Served as a waitress, providing customer service and managing orders in a fast-paced environment. Contributed to a positive dining experience for patrons.
Waitress, Controller, Cashier
Caribean Food Court
Jan 2016 - Present (9 years 6 months)
Performed duties as a waitress, controller, and cashier, handling multiple roles to ensure smooth operations. Managed cash transactions and maintained inventory records.
Secretary and Accountant
Kerstine High School
Jan 2015 - Present (10 years 6 months)
Served as a Secretary and Accountant, managing administrative tasks and financial records. Supported school operations through efficient record-keeping and communication.
Education
Degrees, certifications, and relevant coursework
East African School Aviation
Diploma, Telecommunication
Completed a diploma in telecommunication with a focus on aviation. This program provided specialized knowledge relevant to the aviation industry.
Uganda Advanced Certificate of Education
Advanced Certificate of Education, General Studies
Obtained the Uganda Advanced Certificate of Education (A Level). This qualification provided a strong foundation in various academic subjects.
Kenya Certificate of Secondary Education
Secondary Education, General Studies
Completed the Kenya Certificate of Secondary Education (O Level). This foundational education covered a broad curriculum.
Availability
Location
Authorized to work in
Job categories
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