Mercy Mukami

Managing the client's inbox and calendar daily, coordinating travel logistics, and building an affiliate dashboard on Ivorey. Led an email outreach campaign and developed a community membership marketing strategy.

Managed scheduling and calendar coordination for client sessions, coordinated deadlines across projects, and maintained client records using Excel and Google Sheets. Supported clients with LinkedIn management.

Served as first point of contact for clients and vendors, managed correspondence and scheduling, and coordinated conference calls across time zones. Managed onboarding, offboarding, and statutory compliance, and introduced a requisition form and vendor payment tracker.

Supported candidates through the search and selection process, managed a client database, and ran mock interviews. Closed 70% of client inquiries pitched and helped 30% of clients secure employment.

Maintained relationships with key clients, securing a quarterly servicing contract worth KES 50,000. Managed social media, graphic design, and content, securing a one-off contract worth KES 250,000.

Responsible for marketing activities at a tracking technology company.

Managed community engagement and administrative duties at a research centre.

Handled customer care and sales administration duties at a dairy and foods company.

Executed sales activities for a hydroponics company.

Completed the Payroll Fundamentals certification from 2023 to 2025.

Completed the Human Resources Foundations certification in 2023.

Completed the Administrative Human Resources certification in 2023.

Diploma in Public Relations Management from the Kenya Institute of Management, Nairobi, from 2015 to 2017.

Bachelor of Arts in Community Development from Daystar University, Nairobi, from 2010 to 2014.