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carolyne zakayo

@carolynezakayo

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Executive Virtual Assistant at Athena managing executive calendars, inboxes, and project follow-ups.

Kenya

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At Athena, I manage executive calendars, appointments, and meetings, and handle inboxes and correspondence on behalf of executives.

I also coordinate projects, track deadlines, and follow up on action items. My work includes coordinating with internal teams, clients, and external stakeholders while handling confidential information.

At Gazillion Gas Company, I led daily operations and coordinated team activities. I also managed client relationships and partnerships, and supported work that drove revenue growth through strategic planning and market expansion.

At Atlantis The Royal – The Palm, I managed schedules, front-desk operations, and client coordination. Earlier, at Breakaway Cycling (Café Peloton) and Co-operative Bank of Kenya, I supported administration, CRM and client records, reporting, and loan application processing.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistance

Current

Athena

Jan 2026 - Present (9 months)

Managed executive calendars, appointments, and meetings, prioritizing schedules and ensuring efficient time management. Handled email inboxes, coordinated projects, and communicated with internal teams and external stakeholders.

Calendar Management Email Management Project Coordination Communication Skills Confidentiality

Senior Lead

Gazillion Gas Company

Jan 2025 - Dec 2025 (11 months)

Led daily operations and coordinated team activities to ensure efficient service delivery and achievement of business objectives. Managed client relationships and drove 20-40% revenue growth through strategic planning and market expansion.

Operations Management Team Leadership Customer Relationship Management Strategic Planning Logistics Coordination

Sales Executive / Receptionist / Team Leader

Atlantis The Royal – The Palm

Oct 2022 - Oct 2024 (2 years)

Provided executive-level administrative support by managing schedules, front-desk operations, and client coordination. Managed calendars and task allocation for a 10+ member team, improving operational efficiency by 25%.

Administrative Support Calendar Management Team Leadership Client Coordination Reporting Training Onboarding

Sales Executive / Administrative

Breakaway Cycling (Café Peloton)

Jul 2019 - Aug 2022 (3 years 1 month)

Delivered administrative and virtual-style support, managing CRM systems, client records, and internal documentation. Processed and tracked 60+ inbound and outbound communications daily, improving response time and task completion by 20%.

CRM Management Administrative Support Communication Skills Reporting Workflow Coordination

Loan Officer / Administrative Officer

Co-operative Bank of Kenya

May 2018 - May 2019 (1 year)

Reviewed and processed 100+ loan applications per month, ensuring accuracy, compliance, and timely approvals. Analyzed financial documentation and prepared reports for senior officers, improving turnaround time by 15%.

Loan Processing Financial Analysis Reporting Data Accuracy Confidentiality