Mercy Kareey

Responded promptly to customer queries in a timely, friendly, and supportive manner, offering effective first-time resolutions. Improved performance by consistently meeting KPIs and SLAs, contributing to team achievements.

Supervised field agents, ensuring they met targets and providing necessary support. Utilized Ubuntu software and met KPIs to measure daily productivity, generating regular reports from collected feedback.

Proactively contacted customers to ensure strong relationships and served as the first point of contact for all issues. Assisted customers with product registration, warranty returns, and repairs, liaising with service stations.

Worked as a stores assistant for a project focused on installing electricity for customers in association with Kenya Power. Managed inventory and supported the logistics of the Last Mile Community Project.

Worked as a lab assistant and occasionally participated in administrative work, including receptionist, librarian, and stores duties. Acquired skills in time management, organizational tasks, and problem-solving.

Worked as a research intern at the tuberculosis laboratory within the Centre for Respiratory Disease Research (CRDR). Contributed to research efforts in a clinical laboratory setting.

Participated as a research subject in a Malaria Challenge study aimed at developing a vaccine for African children. Contributed to a significant public health research initiative.

Completed an attachment at the Clinical Trial Lab, focusing on HIV prevention research. Gained practical experience in clinical trial procedures and laboratory operations.

Completed an attachment at the Department of Medical Microbiology, covering Bacteriology, Parasitology, Serology, and Molecular Biology. Gained comprehensive laboratory experience in various microbiological disciplines.

Grade: Second Class Honors

Activities and societies: Member of Jomo Kenyatta University of Medical Microbiology Student Association (JKUMSA) and The Christian Union movement.

Obtained a Bachelor of Science Degree in Medical Microbiology with Second Class Honors. The program provided a comprehensive understanding of medical microbiology principles and practices.

Grade: Pass

Completed a Diploma in Customer Service, gaining essential skills in customer interaction and service delivery. The course was successfully completed with a pass.