Open to opportunities

Mercy Kademi

@mercykademi

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Dedicated Client Support Representative with a passion for customer satisfaction.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages innovative problem-solving.

I am a dedicated Client Support Representative with two years of experience in customer service and supplier relationship management. My proficiency in English allows me to effectively cultivate client relationships, address concerns, and ensure compliance with industry standards. I pride myself on my ability to support diverse stakeholders by tailoring communication strategies and delivering excellent service across various channels.

In my current role at Isapam Enterprises Limited, I have built and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business. I proactively address client concerns and resolve issues while monitoring industry trends to anticipate client needs and provide innovative solutions. My strong problem-solving skills and organizational abilities have been key in delivering superior customer service.

Experience

Work history, roles, and key accomplishments

Current

Client Support Representative

Current

Isapam Enterprises Limited

Oct 2022 - Present (2 years 8 months)

Built and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business. Proactively addressed client concerns and resolved issues, maintaining a professional and attentive demeanor.

Client Relationship Management Customer Service Regulatory Compliance Communication

Community Educator

Kapng'etuny Primary School

Feb 2021 - Feb 2021 (0 months)

Created awareness of the importance of education and mental health within the local community. Developed communication platforms and career development programs for young learners.

Program Development Youth Development

Probation and After Care Services

Uasin Gishu County

Feb 2020 - Aug 2020 (6 months)

Organized community events and workshops to enhance awareness of departmental programs. Collaborated with stakeholders to design creative outreach materials and campaigns.

Community Engagement Program Development Data Analysis Event Management

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Mass Communication and Journalism, Mass Communication and Journalism

Studied Mass Communication and Journalism at Jomo Kenyatta University of Agriculture and Technology. Completed the program from September 2017 to December 2022.