Looking for a job

Mercy Imali

@mercyimali

Message

I resolve customer issues and keep remote operations organized and accurate.

Kenya

Message

What I'm looking for

I'm open to remote international opportunities where I can support customers and operations through accurate administration, clear communication, issue resolution, documentation, and dependable remote collaboration.

At Vensure Employer Solutions via Solvo Global, I process multi-client payroll, maintain accurate records, prepare reports, and resolve client inquiries while handling confidential information with discretion.

Previously at Teleperformance Kenya and Telesky Limited, I supported customers across email, chat, phone, and high-volume calls. I managed accounts, order updates, cancellations, billing and service inquiries, CRM documentation, and escalations for European clients.

I bring over four years of customer support, virtual assistance, and administrative operations experience. I’m comfortable managing competing deadlines remotely, researching issues, organizing information, and keeping customer and operational workflows on track.

Experience

Work history, roles, and key accomplishments

Current

Payroll Associate

Current

Vensure Employer Solutions

Jul 2026 - Present (2 months)

Process multi-client payroll accurately and according to established deadlines and compliance requirements. Maintain accurate records, prepare reports, and respond to client inquiries.

Payroll Processing Data Entry Record keeping Reporting Client Communication Confidentiality Time Management

Customer Service Representative

Teleperformance Kenya

Aug 2024 - Jun 2026 (1 year 10 months)

Provided customer support to European clients through email, chat, and phone. Managed customer accounts, resolved service issues, and maintained CRM documentation.

Email Support Live Chat Phone Support CRM Documentation Issue Resolution Customer Service

Customer Service Representative

Telesky Limited

Jan 2024 - Jul 2024 (6 months)

Handled high-volume inbound and outbound customer calls involving product, billing, and service inquiries. Managed order updates, cancellations, and account reviews.

Inbound Calls Outbound Calls Order Management Account Management Issue Resolution Customer Service