Looking for a job

Dominic Samuel

@dominicsamuel1

Message

I handle customer inquiries and accurate CRM records across phone, email, and live chat.

Kenya

Message

What I'm looking for

I'm looking for a remote customer service or virtual assistant role where I can handle customer inquiries, scheduling, documentation, CRM updates, research, and online listing management with accuracy and reliable follow-through.

I handle customer inquiries at Teleperformance Kenya through phone, email, and live chat, providing clear, professional responses while managing multiple cases accurately.

I maintain CRM records, document interactions, complete follow-ups, and work toward quality, response-time, customer-satisfaction, and CSAT targets.

My background also includes accounts payable and receivable, payroll, reconciliations, audit preparation, document verification, data entry, appointment scheduling, and online research. I bring strong English and Swahili communication, attention to detail, and a process-driven approach to remote customer service and virtual assistant work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert

Current

Teleperformance Kenya

Oct 2025 - Present (11 months)

Handles customer inquiries via phone, email, and live chat, maintaining accurate CRM records and meeting quality and response time targets.

Customer Service CRM Live Chat Email Support Phone Support Data Entry Follow ups CSAT

Accountant (Contract)

KenGen Foundation – Megawatt

Nov 2023 - May 2025 (1 year 6 months)

Maintained organized records and documentation with high accuracy, verifying information and resolving discrepancies. Managed accounts payable/receivable and processed payroll while meeting deadlines.

Accounting Accounts Payable Accounts Receivable Payroll Record keeping Data Verification Deadline Management