Open to opportunities

Lavender Ngoloh

@lavenderngoloh

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Experienced payroll associate and customer service specialist ensuring accurate, compliant payroll delivery.

Kenya

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What I'm looking for

I seek roles where I can manage payroll and employee support within collaborative teams, improve processes, and grow in HR/payroll responsibilities.

I am an experienced Payroll Associate and Customer Service Specialist with a strong background in payroll processing, employee support, and administrative operations. I currently support high-volume, multi-state payroll at Vensure Employer Services with a focus on accuracy, compliance, and timely delivery.

My work history spans payroll operations, customer care, marketing support, and office administration across industries including payroll services, BPO, fintech, and broadcast. I consistently maintain data integrity, confidentiality, and responsive employee support in every role.

Notable achievements include managing multi-state payroll processes, improving customer experience through frontline support and issue resolution, and supporting marketing and financial analysis initiatives to improve business performance. I collaborate closely with HR and finance teams for audits, reporting, and system improvements.

I am committed to continuous improvement, professional service delivery, and leveraging digital tools to streamline payroll and customer support processes. I bring attention to detail, time-management strengths, and a customer-first ethos to every position.

Experience

Work history, roles, and key accomplishments

Current

Payroll Associate

Current

Vensure Employer Services

May 2025 - Present (5 months)

Process and manage high-volume multi-state payrolls with focus on accuracy, compliance, and timely delivery; maintain employee records, handle deductions and bonuses, and resolve payroll inquiries while collaborating with HR and finance for audits and reporting.

Payroll Processing Payroll Compliance ADP Microsoft Excel Time Management Employee Relations

Customer Care Specialist

Numida Technologies Limited

Apr 2024 - Mar 2025 (11 months)

Handled customer inquiries via phone, email, and chat, performed troubleshooting and issue resolution, managed account-related support, collected feedback for product improvements, and maintained accurate interaction records.

Customer Support Account Management Troubleshooting Email Support Chat Support Feedback CRM

Customer Care Representative

CCI Kenya

Jan 2022 - Dec 2023 (1 year 11 months)

Responded to customer inquiries via phone and social media, resolved issues, performed basic troubleshooting, and escalated suggestions and complaints to improve service delivery.

Customer Service Social Media Response Troubleshooting Customer Escalation Email Support Record keeping

Customer Care Representative

Techno Brain BPO

Dec 2020 - Dec 2021 (1 year)

Provided customer service for Multichoice via calls and social media, handled complaints and emails, guided customers through basic troubleshooting, and escalated complex issues to appropriate teams.

Social Media Support Email Support Troubleshooting Escalation Management

Marketing Officer

Broadcast Solutions International

Jan 2019 - Mar 2019 (2 months)

Managed social media marketing and online presence, prepared financial analyses for projects, advised on operations and strategy, and supported office administration and tender documentation.

Social Media Marketing Facebook Marketing Financial Analysis Marketing Strategy Office Administration

Sales Representative

Telkom Kenya

Managed product distribution flow from distributors to retailers, promoted and sold products/services, handled consumer queries, coordinated sales efforts, and achieved sales targets within schedules.

Sales distribution management Product Promotion Team Coordination Retail Sales