Open to opportunities

Mercy Azubuike

@mercyazubuike

I coordinate urgent customer support, appointment booking, and technician dispatch across home services and roadside assistance.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, dispatch, or appointment-setting role where I can manage urgent customer needs, coordinate service delivery, and use clear communication to improve customer outcomes.

I've set appointments for HVAC, plumbing, roofing, and water-filtration companies at Richie Rich Leads, capturing diagnostic details so technicians arrive prepared. I handle high volumes of inbound and outbound calls while keeping CRM records accurate and converting hesitant callers into booked appointments.

At 24 Hours Roadside Services, I dispatched technicians across the U.S. and Canada for stranded customers, prioritized urgent cases, and used Towing Wiz to provide real-time ETA updates.

I've also supported global travel clients at ASAP Tickets through chat, email, and phone, using Apollo GDS for bookings, ticketing, fare rules, and itinerary changes. Earlier at Univasa, I helped transportation-platform users resolve booking, payment, and navigation issues through clear, empathetic communication.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Richie Rich Leads

Feb 2026 - Present (6 months)

Set appointments for home service companies across HVAC, plumbing, roofing, and water filtration, connecting customers with technicians. Managed high volume of outbound and inbound calls, logged details in CRM, and handled objections to book appointments.

Appointment Setting Cold Calling CRM Objection Handling

Customer Service & Dispatcher

24 Hours Roadside Services

Nov 2024 - Jan 2026 (1 year 2 months)

Dispatched technicians to customers across the U.S. and Canada for roadside assistance. Took incoming calls, gathered location and issue details, assigned nearest technician, and communicated ETAs via Towing Wiz.

Dispatch TowingWiz Customer Service Prioritization Record keeping

Customer Support Specialist

ASAP Tickets (Dreamport Outsourcing)

Apr 2023 - Nov 2024 (1 year 7 months)

Supported global travel clients across chat, email, and phone, resolving issues within SLA targets. Used Apollo GDS for bookings, fare rules, ticketing, and itinerary changes, and handled escalations.

Apollo GDS Customer Support Upselling Escalation Management SLA

Customer Support Representative

Univasa

Jan 2022 - Feb 2023 (1 year 1 month)

Supported users of a transportation tech platform with booking, payment, and navigation issues over chat and phone. Met response rate and satisfaction targets consistently.

Customer Support Chat Phone Support Empathy